Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)

At arenaflex, we're dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we're passionate about empowering patients to manage their health and treatment at home. Our team of dedicated professionals is committed to delivering exceptional customer care and support to our patients, and we're seeking a talented Patient Care Customer Service Representative to join our team.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products and services to patients across the country.

Overview and Responsibilities

We're seeking a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, and you'll have the opportunity to work from home day one of employment.

Key Responsibilities

* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

To be considered for this role, you'll need to meet the following qualifications:

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Effectively communicate in English, both orally and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

This role requires sitting, walking, standing, talking, or listening. You'll also need to have close vision to small print on a computer and/or paperwork.

Machines, Equipment, and Technical Abilities

You'll need to be proficient in the following:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Benefits

As a member of the arenaflex team, you'll enjoy a range of benefits, including:

• 401(k)
• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer care and support to our patients. We're committed to creating a positive and inclusive work environment that encourages collaboration, innovation, and growth. If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this role.

How to Apply

If you're interested in this opportunity, please submit your resume today. Our hiring manager reviews resumes and contacts applicants who have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days.

Equal Opportunity Employer

arenaflex is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply Job! Apply for this job