Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way lawyers practice law with our cutting-edge suite of legal practice software solutions. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our clients, ensuring their success with our products, and helping us build the best legal technology products in the world.
About arenaflex
arenaflex offers a comprehensive suite of legal practice software solutions that empower lawyers to manage, automate, and grow their firms. With over 50,000 lawyers across 170 countries using our products, we're committed to shifting the paradigm of how lawyers practice law. Our four world-class all-in-one legal practice management platforms – PracticePanther, Bill4Time, MerusCase, and LollyLaw – are complemented by payments and accounting solutions powered by Headnote and TrustBooks.
Job Summary
As a Customer Support Specialist at arenaflex, you'll be the voice of our customer, providing high-level support via phone, chat, and email to resolve client inquiries in a timely manner. You'll work closely with our product and development teams to identify bugs, relay feedback, and mitigate client requests and issues professionally. If you're a patient, empathetic, and tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Provide high-level support via phone, chat, and email to resolve client inquiries in a timely manner
- Identify and resolve client issues and concerns
- Establish and maintain strong customer relationships
- Improve client retention through proactive support and issue resolution
- Diagnose bugs and communicate customer issues and requests to the development team
- Work with the latest cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
- Perform other duties as assigned by the management team
Work Schedule
As a remote Customer Support Specialist, you'll work a flexible schedule with core hours between 10 am and 7 pm EST, 9 am and 6 pm CST, or 7 am and 4 pm PST. This allows you to maintain a healthy work-life balance while delivering exceptional support to our clients.
Qualifications
To succeed in this role, you'll need:
- 2+ years of customer support experience in a SaaS environment
- 2+ years of experience working with cloud-based support systems, including Intercom, Salesforce, JIRA, and G Suite
- Knowledge of the legal industry is advantageous, but not required
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work collaboratively with different departments and stakeholders
- Comfortable with technology and willing to learn new software and systems
- Data-driven individual with a strong analytical mindset
- Self-motivated, diligent, and able to inspire others
- Excellent verbal and written communication skills
- Organized, detail-oriented, and able to manage multiple tasks
- Personable and enjoy working in a client-facing role
- Ability to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that encourages work-life balance, professional growth, and collaboration. As a Customer Support Specialist, you'll enjoy:
- Competitive salary and benefits package
- Paid vacation, sick, and parental leave
- Remote working flexibility with a budget for home office improvements
- 100% paid PPO medical, vision, and dental insurance, 401k matching, and equity grants
- Bi-annual company retreats and fun activities to bring our team together
- Opportunities for career growth and professional development in a fast-paced and ambitious environment
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job