Experienced Healthcare Customer Service Senior Outreach Specialist - Fully Remote Opportunity at arenaflex
At arenaflex, we're dedicated to revolutionizing the healthcare industry through innovative solutions and compassionate outreach. As a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, we're committed to improving the lives and health outcomes of the members and patients we touch. Our mission is to address complex problems such as uncompensated care within health systems, risk-adjusted revenue for specialized sub-populations, and improve access to and quality of care measurement. We're seeking an experienced and compassionate Senior Outreach Specialist to join our team in a fully remote capacity. As a key member of our customer service team, you'll play a critical role in promoting arenaflex services, providing high-level customer support, and assisting patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs.
About arenaflex
arenaflex is a rapidly growing company that has made the prestigious Inc. 5000 list since 2019 and the 2020 Deloitte Technology Fast 500 list of the fastest-growing companies in the U.S. Headquartered in Scottsdale, Ariz., we employ over 1700 dedicated associates across the country. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the healthcare industry.
Role Overview
As a Senior Outreach Specialist at arenaflex, you'll work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need. You'll utilize our system tool to gather personal and sensitive information, provide high-level customer service and support, and assist in the actual submission of applications for benefits to the appropriate government agency.
Key Responsibilities
* Make outbound and receive inbound calls with the intent of promoting arenaflex services (90% phone-based)
- Interview patients/members via phone to gather personal/sensitive information to determine eligibility for various government programs
- Utilize arenaflex's systems to ensure appropriate questions are asked
- Interpret and explain information such as eligibility requirements and application details
- Use probing questions to clarify eligibility data with patients or members
- Compile, record, and evaluate personal and financial data to determine eligibility
- Understand and agree to role-specific information security access and responsibilities
- Ensure safety and confidentiality of data and systems by adhering to arenaflex's information security policies
- Read, understand, and agree to security policies and complete all annual security and compliance training
Requirements
* 2 years of experience in a customer service/call center environment
- Ability to place and receive calls via computer interface
- Excellent phone skills
- Strong data entry skills
- Excellent critical thinking skills
- Ability to manage difficult people
- Ability to be assertive
- Ability to actively listen and show compassion
- Experience working remotely
- Private, quiet office/working space
- Associate's Degree preferred
What We Offer
At arenaflex, we believe in providing a rewarding work environment that allows our employees to grow, excel, and achieve personal and professional goals.
We offer
- Competitive compensation
- Comprehensive benefits package, including generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and development opportunities
- Bonus eligibility in accordance with the terms of the Company's plan
- Opportunity to participate in volunteer activities on company time
- Development opportunities to enhance your skills and career growth
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of innovation, collaboration, and customer satisfaction. Our fully remote work environment allows you to work from the comfort of your own space, while still being part of a dynamic and growing team.
Compensation and Benefits
Factors that may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. arenaflex is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
How to Apply
If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and our mission. Apply for this job