Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're committed to delivering an exceptional user experience that brings together community, shopping, and entertainment. Our innovative platform allows users to buy, sell, and discover a wide range of products, from fashion and beauty to electronics and collectibles. We're a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany, and we're growing rapidly. arenaflex has been one of the fastest-growing marketplaces, and we're seeking forward-thinking problem solvers to join our team.

About the Role

As an Experienced Customer Experience Agent (Overnight Shift), you'll be part of our dedicated team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with a high level of quality and in a timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions.
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience.

You:

We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential.

Requirements:

* Open to working an overnight shift from 10pm - 7:00am PST.

• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first approach.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment:

As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. Our team members are passionate about delivering exceptional customer experiences and are committed to our values of innovation, collaboration, and customer obsession.

Compensation and Benefits:

* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance for food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are eager to join a fast-growing company, apply now to become an Experienced Customer Experience Agent (Overnight Shift) at arenaflex. Apply for this job