Experienced Customer Service Representative – Healthcare and Pharmacy Expertise – 100% Remote Opportunity
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a leading Pharmacy Benefit Services (PBS) entity, we're committed to delivering high-quality care to our members, and we're seeking a talented Customer Service Representative to join our team. If you're passionate about delivering top-notch customer service, have a strong background in healthcare and pharmacy, and are looking for a rewarding remote opportunity, we'd love to hear from you.
About arenaflex
arenaflex is a major PBS entity owned by 20 non-profit health plans, serving over 33 million members and managing government programs, including Medicare and Medicaid. Our mission is to provide innovative solutions that improve the lives of our members, and we're committed to building a team of dedicated professionals who share our passion for delivering exceptional care.
Job Summary
We're seeking an experienced Customer Service Representative to join our team on a 6-month contract basis, with the potential for extension. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, resolving complex issues, and ensuring that our clients receive the highest level of care. This is a 100% remote opportunity, and we're looking for candidates who are comfortable working from home and have a quiet workspace free from distractions.
Responsibilities
* Provide exceptional customer service to our members, responding to their inquiries, resolving issues, and ensuring that their needs are met
- Handle complex calls, using critical thinking and problem-solving skills to resolve issues and provide solutions
- Accurately document and record customer/client information, using computer applications such as MS Outlook and data entry software
- Work collaboratively with our team to ensure that our clients receive the highest level of care
- Participate in training and team meetings, using video conferencing tools to stay connected with our team
- Follow business casual dress code during working hours and be on camera during training and work hours
Requirements
* 2 years of customer service experience, preferably in a healthcare or pharmacy setting
- Proficient in computer software navigation and dual screens, with experience working in a call center environment
- Ability to handle complex calls and use critical thinking and problem-solving skills to resolve issues
- Strong communication skills, with the ability to accurately document and record customer/client information
- Previous experience with computer applications, such as MS Outlook or data entry software
- Bi-lingual in Hmong, Spanish, or Mien (preferred)
Preferred Qualifications
* 2 years of experience in a healthcare or pharmacy setting
- 1 year of experience in a call center environment
- Bi-lingual in Hmong, Spanish, or Mien
Work Environment and Culture
* 100% remote opportunity, with the ability to work from home
- Quiet workspace free from distractions, with a table and chair
- High-speed internet access via a hardwired modem connection
- Equipment provided by arenaflex, including a 2-meter LAN cable for endpoint connectivity
- Business casual dress code during working hours
- Collaborative team environment, with regular training and team meetings
Compensation and Benefits
* Up to $18.83 per hour
- 401(k) plan
- Dental insurance
- Health insurance
- Vision insurance
- Work from home opportunity
Attendance Policy
* No time off in the first 90 days of assignment
- Required to be on camera during training and work hours
Training and Onboarding
* 2-3 weeks of training, with a focus on customer service, healthcare, and pharmacy expertise
- Required to be on camera during training and team meetings
- Training schedule: Monday to Friday, 8:00 am to 4:30 pm Pacific Time
How to Apply
If you're passionate about delivering exceptional customer service and have a strong background in healthcare and pharmacy, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex recruitment email]. We look forward to hearing from you!
Contact Information
Recruiter Name: Sam Banga Title: Lead Recruiter Email: [arenaflex recruitment email] Phone: [arenaflex recruitment phone number]
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