Experienced Customer Support Coordinator/Data Entry Specialist – Remote Opportunity at arenaflex

Are you a highly skilled and detail-oriented individual with a passion for delivering exceptional customer service and data entry expertise? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Support Coordinator/Data Entry Specialist, where you will play a vital role in supporting the patient journey and driving business success.

About arenaflex

arenaflex is a leading innovator in the pharmaceutical, biotechnology, and medical device industries, dedicated to providing hub services, innovative technology, and decision-making data to support the patient journey. Our team is passionate about making a meaningful impact on people's lives, and we're committed to fostering a culture of excellence, collaboration, and continuous learning.

Job Summary

As an Experienced Customer Support Coordinator/Data Entry Specialist, you will be responsible for handling all inbound and/or outbound customer service inquiries via telephone, reviewing and assessing incoming referrals, and creating and/or editing patient records in our database system. You will work closely with patients, prescribers, insurance companies, external partners, and internal partners to resolve problems in a timely manner, document interactions, and escalate issues as necessary. This is a hybrid role that combines customer support and data entry functionalities, offering a unique opportunity to develop your skills and expertise in both areas.

Key Responsibilities

* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, researching and resolving problems in a timely manner.

• Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as collecting additional information to complete a benefit investigation or explaining the outcome of the benefit investigation.
• Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them of the patient's non-responsiveness to telephone calls or mailed letters.
• Attach incoming facsimile images to a new or existing patient record.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies to pursue corrective action.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of all interactions associated with the patient record into the database system.
• Adhere to quality, production, and turnaround standards associated with the assigned program.
• Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).

Qualifications

* High school diploma or equivalent

• One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
• Knowledge of medical terminology is preferred but not required.
• Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels.
• Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
• Excellent interpersonal and customer service skills with a focus on customer satisfaction.
• Ability and initiative to work independently or as a team member.
• Ability to problem-solve.
• Committed to high standards and accountability.
• Ability to type at least 35 words per minute.
• Ability to adapt to a dynamic work environment.
• Ability to learn quickly.
• General computer knowledge, including proficiency in Microsoft Office applications.

What We Offer

* Competitive salary and benefits package

• Opportunity to work in a dynamic, fast-paced environment
• Collaborative and supportive team culture
• Professional development and growth opportunities
• Flexible remote work arrangement
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. Apply for this job