Experienced Customer Support Associate – Veterinary Community Engagement

Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us revolutionize how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.

About the Position

The Support Associate is a pivotal role in arenaflex's vibrant community of veterinary professionals, responsible for engaging with users to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to provide an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.

The Ideal Candidate

We're looking for a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.

Key Responsibilities

- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

- 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required

Preferred Qualifications

- Experience working in a fast-paced, dynamic environment - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Excellent time management and organization skills - Strong attention to detail and ability to multitask - Experience with customer relationship management (CRM) software

Benefits (Full Time Roles)

- 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At-home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about creating a positive and inclusive work environment that fosters growth, learning, and collaboration. We're committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Compensation and Perks

arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and equity. We also offer a range of perks, including a 100% remote work environment, at-home office set up, bi-annual company retreats, open vacation policy, and monthly team events.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for growth and development, including training and professional development programs, mentorship, and career advancement opportunities. We believe in investing in our employees' success and providing a supportive and inclusive work environment that fosters learning and collaboration.

How to Apply

If you're a motivated and customer-focused individual who is passionate about the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Important Note

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Now! Apply for this job