Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment
At arenaflex, we're passionate about connecting people to what brings them joy. As a leading provider of innovative solutions, we empower our customers to live, work, and play in a world where technology and human connection come together seamlessly. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented Fiber Customer Support Analyst to join our V Team, where you'll have the opportunity to make a real impact and help our customers thrive in a fast-paced, dynamic environment.
About arenaflex
arenaflex is a forward-thinking organization that's committed to driving innovation, creativity, and impact in the world. We're a community of people who share a passion for making a difference and empowering our customers to achieve their goals. Our team is dedicated to delivering exceptional technical support and customer service, and we're looking for talented individuals like you to join our ranks.
Your Role
As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, where you'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer tech questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
What We Offer
As a member of our team, you'll enjoy a range of benefits, including:
- A dynamic and fast-paced work environment where you'll have the opportunity to learn and grow
- A competitive compensation package, with the potential to earn more based on your performance and confirmed job-related skills and experience
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
- Opportunities for career growth and professional development, with a focus on empowering you to reach your potential and contribute your best
Work Environment and Culture
As a remote worker, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive environment that encourages open communication, creativity, and innovation. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Compensation and Benefits
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and fast-paced work environment where you can learn and grow, we encourage you to apply. Please visit our website to learn more about our team and our culture, and to submit your application.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Benefits and Perks
Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Test Requirements
Computer & Internet Knowledge Test (210), SACS HTML Results
Test Previews
We're excited to meet you and learn more about your qualifications and experience. Please visit our website to learn more about our team and our culture, and to submit your application.
Join the arenaflex Team
At arenaflex, we're passionate about connecting people to what brings them joy. We're looking for talented individuals like you to join our team and help us deliver exceptional technical support and customer service to our customers. If you're passionate about making a difference and empowering our customers to achieve their goals, we encourage you to apply. Apply for this job