Job Title: Experienced Inbound Chat Specialist – Automotive Industry Expertise – Join arenaflex Team
Job Description:
About arenaflex
At arenaflex, we're passionate about revolutionizing the automotive industry through innovative solutions and exceptional customer experiences. As a leading provider of car dealership software, services, and forms, we empower dealerships to deliver better results and transform the customer experience. Our team is dedicated to fostering a relaxed, yet professional and fun environment that encourages creativity, collaboration, and growth.Join Our Team as an Inbound Chat Specialist
We're seeking a highly motivated and customer-centric Inbound Chat Specialist to join our team at arenaflex! As an Inbound Chat Specialist, you'll play a vital role in engaging with customers online, providing accurate information about our products and services, and turning conversations into leads that help our clients generate revenue. If you're a positive and energetic individual who enjoys being on a computer and around technology, we'd love to hear from you!Responsibilities
As an Inbound Chat Specialist at arenaflex, your key responsibilities will include:- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments
- Capturing customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
Qualifications
To succeed as an Inbound Chat Specialist at arenaflex, you'll need:- Previous experience in retail customer service or the automotive industry (preferred but not necessary)
- Basic internet and window-based computer skills
- Strong ability to multitask (preferred), with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
To join our team, you'll need to:- Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
- Meet the qualifications listed above
Benefits
As an arenaflex associate, you'll enjoy:- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off
- Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues after work, as well as volunteering initiatives through our Associate Foundation