Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a fast-paced and dynamic environment. Our team is dedicated to anticipating, leading, and believing in the power of listening, and we're looking for talented individuals like you to join our V Team Life.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that exceed expectations. You'll be working with America's fastest and most reliable network, providing top-notch service to our customers and helping them stay connected to what matters most. Your superior sales and customer service skills, combined with your enthusiasm for technology, will make you a valuable asset to our team.

Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and building relationships with customers
• Strong knowledge of arenaflex's products and services
• Experience with customer relationship management (CRM) software
• Bilingual or multilingual skills

What We Offer

At arenaflex, we're committed to providing a comprehensive total rewards package that includes:

• Competitive compensation and incentives
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off and adoption assistance
• Tuition assistance and professional development opportunities
• A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation and Benefits

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! Apply for this job