Experienced Application Supervisor – Learning & Development (L&D) Team

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. We're seeking out a skilled application supervisor to sign up for our L&D group in Alphaville, and this function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham.

About arenaflex

arenaflex is a global entertainment company that produces and distributes TV series, documentaries, and feature films in over 190 countries. Our mission is to entertain, inform, and inspire our members around the world. We're committed to innovation, creativity, and excellence in everything we do.

Job Summary

We're searching for an experienced application supervisor to join our L&D group in Alphaville. This function will paintings closely with our outsourced call center partners to develop and implement effective learning solutions that improve the performance of our customer service representatives. The ideal candidate will have a strong background in instructional design, facilitation, and project management, as well as excellent communication and interpersonal skills.

Key Responsibilities

* Program management: + Outline, document, and preserve the scope of all local L&D tasks. + Create, music, and preserve task plans. + Develop a trusting partnership with the outsourced call center partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.

• Learning content material development / educational layout:

+ Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. + Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps. + Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to know studies.

• Facilitation:

+ Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer packages for call center trainers. + Educate and broaden call center leaders to co-facilitate the delivery of learning material

• Dealer management and dating constructing:

+ Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. + Guiding these groups to obtain achievement with the right path, assist, and tasks. + Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on.

• Stakeholder management:

+ Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. + Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. + Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.

Essential Qualifications

* 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior call middle retailers, rising leaders, and senior chief audiences.

• Reveal in designing and facilitating gaining knowledge of offerings that range from a 15-minute learning to multi-week classroom reports.
• Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
• Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
• Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
• Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
• High degree of independence and potential to work and manipulate very own time efficiently.
• Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.

Preferred Qualifications

* Fluent in Portuguese and English. Spanish is a plus.

• Experience working in a pass-cultural global environment is a plus.
• Reveal in content/ know-how management is a plus.
• Reveal in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
• Enjoy with innovative facilitation gear is a plus.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a global entertainment company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements and remote work options
• Access to the latest technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality of opportunity. Apply for this job