Experienced Manager Strategy - Customer Experience - Remote Opportunity at arenaflex

Join arenaflex, the world's leading home improvement retailer, in shaping the future of customer experience and driving business growth. As a key member of arenaflex's Customer Experience Strategy team, the Manager Strategy - Customer Experience will play a pivotal role in developing and executing arenaflex's overall interconnected and business strategy. This role requires a strategic thinker with a passion for delivering exceptional customer experiences, a deep understanding of market dynamics, and the ability to lead cross-functional teams.

About arenaflex

arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. arenaflex's Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment. Delivering a best-in-world interconnected retail experience for Pros and Consumers is one of arenaflex's top strategic priorities, requiring the establishment of clear strategic direction to support cross-functional alignment and organizational investment.

Key Responsibilities

As a Manager Strategy - Customer Experience, you will be responsible for:

Competitive and Market Intelligence (10%):

Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.

Planning Process (20%):

Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.

Strategic Projects (70%):

Drive one or more interconnected strategy and operational execution workstreams.

Direct Manager/Direct Reports

* This Position typically reports to the Sr. Manager or Director.

• This Position has 0 Direct Reports.

Travel Requirements

* Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be at least 18 years old.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.

• MBA / Master's degree.
• Minimum of 4+ years of relevant work experience.
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
• Strong presentation skills and ability to communicate effectively with senior leadership.
• Strong interpersonal skills.
• Ability to lead and manage cross-functionally.
• High degree of drive and personal ownership.
• Comfort with framing and addressing ambiguous challenges.
• High degree of confidentiality and professionalism.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

* 4

Preferred Years of Work Experience

* 4

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Decision Quality

• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

What We Offer

* A dynamic and collaborative work environment with a team of passionate professionals.

• Opportunities for career growth and professional development.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A competitive salary and bonus structure.
• The chance to work on high-impact projects that drive business growth and customer satisfaction.

How to Apply

If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. Apply for this job