Executive Customer Relations Business Analyst
Join arenaflex, a leading innovator in the retail industry, as we seek an experienced and analytical Executive Customer Relations Business Analyst to drive process improvements and enhance customer experiences. As a key member of our arenaflex team, you will have the opportunity to leverage your skills in data analysis, business intelligence, and customer relations to make a lasting impact on our business.
About arenaflex
arenaflex is a dynamic and customer-centric organization that is committed to delivering exceptional experiences to our customers. With a strong focus on innovation and collaboration, we strive to create a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our journey.
Key Responsibilities
As an Executive Customer Relations Business Analyst at arenaflex, you will be responsible for:
- Reviewing customer cases, performing research and analysis to develop recommended strategies for process improvement and efficiencies
- Using customer case data, observations, and reporting to gain a clear understanding of the customer's journey and identify opportunities for improvement
- Conducting research and interpreting results, translating findings into easy-to-understand reports or presentations for leadership
- Providing insights to the leadership team on process or improvement strategies
- Working closely with the ECR leadership to develop and implement strategies based on recommendations
- Reviewing customer cases, interpreting the life cycle, providing root cause analysis, and making recommendations on improvements
- Analyzing data for trends and patterns, developing actionable recommendations, and reporting to key stakeholders
Minimum Requirements
* High School or GED
- 1-2 years of contact center experience
- 2-3 years of customer service experience
- 1-2 years of experience in data analytics, performance reporting
Preferred Qualifications
* Demonstrated experience in data validation
- Experience with business intelligence and reporting tools
- Demonstrated ability to create analytic designs and perform quantitative analysis
- Experience in analytics implementation
- Proven skill level in Excel, including pivot tables, power pivot, V-lookup, and dynamic charts
- Proven skill level in PowerPoint
Work Environment and Company Culture
As a remote employee at arenaflex, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on the principles of innovation, inclusivity, and customer-centricity. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business.
Compensation and Benefits
arenaflex offers a competitive salary range of $49,700.00 - $82,800.00 annually, with a starting rate of pay that may vary based on factors including position offered, location, education, training, and/or experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Application Instructions
If you are a motivated and analytical individual who is passionate about customer relations and business analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
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Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job