Experienced Customer Experience Agent for Overnight Shift – Driving Exceptional User Experience in Ecommerce and Livestream Shopping

Introduction to arenaflex

arenaflex is revolutionizing the world of ecommerce and livestream shopping, offering a unique platform where users can buy, sell, and discover a wide range of products, from fashion and beauty to electronics and collectibles. As the largest livestream shopping platform in North America and Europe, we are committed to building a community that combines shopping, entertainment, and social interaction. Our values are at the core of everything we do, and we operate as a remote co-located team with hubs in the US, UK, Ireland, Poland, and Germany.

About the Role

The Customer Experience team at arenaflex plays a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that our customers receive their products as quickly as possible and resolving any issues that may arise. Your goal will be to provide a positive experience for every customer, every time.

Key Responsibilities

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in arenaflex's products, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions and issues.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

About You

We are looking for individuals who are passionate about delivering exceptional customer experiences and are eager to learn and grow with our company. If you have a growth mindset, a low ego, and a willingness to take on new challenges, you may be the perfect fit for our team. We are seeking candidates who are:

Essential Qualifications

• Available to work overnight shifts from 10pm - 7:00am PST.
• Have 2+ years of support experience handling email and/or chat services.
• Able to work weekends and have a flexible schedule.
• Familiar with ecommerce and marketplace operations.
• Experienced with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Passionate about delivering exceptional customer experiences and have a customer-first mentality.

Preferred Qualifications

• Bachelor's degree or college experience preferred.
• Previous startup experience is a plus.
• Knowledge of collectibles is a plus.
• Proactive problem-solver and process-improver.

Career Growth and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their skills. As a Customer Experience Agent, you will have the opportunity to learn about our products, processes, and systems, as well as develop your problem-solving and communication skills. You will also be part of a dynamic and fast-paced environment where no two days are the same, and you will be challenged to think creatively and come up with innovative solutions to complex problems.

Work Environment and Company Culture

arenaflex is a remote co-located team with a strong company culture that values diversity, inclusivity, and respect. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As a Customer Experience Agent, you will be part of a team that is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our users' lives.

Compensation and Benefits

We offer a competitive hourly rate of $24.04/hour to $28.85/hour, depending on experience and qualifications. In addition to our hourly rate, we offer a range of benefits, including:

• Flexible time off policy and holiday pay for working company-wide holidays.
• Health insurance options, including medical, dental, and vision.
• Work-from-home support and home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits and monthly allowance for food and wellness.
• Annual allowance towards childcare and lifetime benefit for family planning.
• Retirement benefits, including 401k offering and pension plans.
• Monthly allowance to dogfood the app and parental leave.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Customer Experience Agent position. At arenaflex, we are committed to delivering exceptional customer experiences and making a positive impact on our users' lives. Join our team and be part of a dynamic and fast-paced environment where you can grow, learn, and thrive.