Experienced Full Stack Data Analyst – Customer Research & Analytics – arenaflex

Are you ready to embark on a thrilling journey with a global leader in the aviation industry? Look no further than arenaflex, where you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. As a seasoned data analyst, you'll play a critical role in helping us better understand our customers' needs and preferences, and develop innovative solutions to drive business growth.

About arenaflex

arenaflex is a world-renowned airline that operates over 6,800 flights daily to more than 365 destinations across the globe. With a rich history of innovation and a commitment to excellence, we're dedicated to providing our customers with the best possible travel experience. Our team of experts is passionate about using data and analytics to drive business decisions, and we're looking for talented individuals like you to join our ranks.

Why You'll Love This Role

As a data analyst on our Digital Analytics & Customer Research Team, you'll have the opportunity to work on a wide range of projects that will challenge you and help you grow as a professional. You'll be responsible for analyzing complex data sets, identifying trends and insights, and developing actionable recommendations to drive business growth. You'll work closely with our internal customers to understand their needs and develop solutions that meet their requirements.

Key Responsibilities

As a data analyst, your key responsibilities will include:

• Analyzing customer satisfaction tracking data to identify trends and insights
• Creating dashboards and analytical reports to present findings to leadership and internal customers
• Conducting ad-hoc analyses to answer business questions and provide recommendations
• Designing and implementing ad-hoc research projects to meet the needs of internal customers
• Moderating focus groups, one-on-one interviews, and in-person interviews with customers and employees
• Developing a long-term vision and strategy for Voice of the Customer and Customer Journey Analytics
• Integrating multiple sources of customer interaction data to provide a holistic view of the customer experience
• Selecting and managing survey vendors that align with our holistic strategy
• Breaking down company silos by sharing relevant data across different departments

What You'll Need for Success

To be successful in this role, you'll need:

• A bachelor's degree or equivalent training/experience
• 3+ years of labor experience
• Experience in transforming raw data into meaningful insights
• Strong analytical and problem-solving skills
• Ability to synthesize complex data from multiple sources into a concise format
• Excellent communication and interpersonal skills
• Experience with SPSS statistical software, online survey software, and Voice of the Customer or Enterprise software (such as Medallia and Qualtrics) is preferred
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Strong quantitative, analytical, and problem-solving skills are required; experience in SQL is preferred

What You'll Get

As a member of our team, you'll enjoy a range of benefits, including:

• Travel perks: You, your family, and friends can travel to 365 destinations on over 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more.
• Wellness programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and company contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet coverage, and discounts on hotels, cars, cruises, and more.

How to Apply

If you're ready to take your career to new heights, apply now for this exciting opportunity to join our team at arenaflex. Don't miss out on the chance to work with a global leader in the aviation industry and make a real impact on our customers' experiences. Apply Job!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job