Experienced Healthcare Customer Service Representative – Remote Position in Georgia

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in healthcare and a keen eye for detail? If so, aren'taflex is seeking a highly skilled and motivated Customer Service Representative to join our team.

About arenaflex

arenaflex is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. With a strong commitment to excellence and a passion for innovation, we strive to enhance engagement and satisfaction with plans' members and providers. Our team is dedicated to delivering high-quality services that meet the evolving needs of the healthcare industry.

The Role

As a Customer Service Representative at arenaflex, you will play a vital role in providing exceptional customer service to our clients and their members. You will be responsible for managing inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy. Your expertise in healthcare terminology, including ICD-9 and ICD-10 coding, will enable you to accurately and efficiently read and relay information to members.

Key Responsibilities

* Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy

• Provide information on membership options, benefits, and account status on behalf of our clients
• Review, verify, and process membership applications efficiently, ensuring completeness and accuracy of all required information
• Maintain and update member information in our CRM systems, ensuring data integrity and accuracy across multiple client accounts
• Handle multiple client accounts and responsibilities simultaneously, managing calls, processing paperwork, and updating databases without compromising on quality
• Perform regular audits of member data to ensure compliance with client standards and industry regulations, identifying and rectifying any discrepancies
• Collaborate with other teams within arenaflex, including IT, customer service, and quality assurance, to resolve issues and enhance service delivery for our clients
• Continuously identify opportunities to streamline processes and contribute to initiatives that improve client satisfaction and operational efficiency

Job Description

* Handle Inbound Calls: Receive and respond to calls primarily from members, providers, and occasionally other health plans

• Provide information on the status of authorization requests, including both inpatient and outpatient services
• Authorization Management: Address and manage re-direct requests, handle requests to re-fax authorization documents as needed
• Extensive Claims Denial: Deep understanding and description of claims and claims denials
• Lines of Business: General Membership, Health Plan Providers, ETC
• Documentation and Compliance: Accurately document call interactions and outcomes in the appropriate systems, ensure compliance with all relevant regulations and guidelines
• Customer Service: Maintain a high level of professionalism and customer service in all interactions, resolve issues promptly and effectively, ensuring customer satisfaction

Qualifications

* Educational Background: High school diploma or equivalent

• Technical Skills:

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook) + Experience with CRM systems or membership databases + Strong typing and data entry skills, with the ability to manage multiple systems simultaneously

• Other Qualifications:

+ Attention to Detail: Keen ability to detect and correct errors in data, ensuring high standards of accuracy and consistency + Multitasking Ability: Proven track record of effectively managing multiple tasks and priorities in a busy work environment + Communication Skills: Excellent verbal and written communication skills, with the ability to articulate information clearly and confidently to members + Problem-Solving Skills: Strong analytical capabilities with a focus on identifying issues and implementing solutions quickly and effectively + Customer Service Orientation: A passion for delivering exceptional service to clients and their members, aligning with arenaflex's commitment to excellence

What We Offer

* Genuine work/life balance - a predictable schedule

• Paid training period
• Medical, Dental, Life, Vision, HSA, 401K
• PTO
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is dedicated to delivering high-quality services that meet the evolving needs of the healthcare industry. We strive to create a collaborative and dynamic work environment that fosters growth, innovation, and excellence.

Compensation and Benefits

* Salary: $17.00 - $19.00 per hour

• Benefits: Medical, Dental, Life, Vision, HSA, 401K
• PTO: Generous paid time off policy
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and experienced Customer Service Representative looking for a new challenge, please submit your application through our website. We look forward to hearing from you! Apply Now! Apply for this job