Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At arenaflex, we're revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners. We're committed to building a best-in-class servicing organization for our growing portfolio of powersports loans. Join our team as a Bilingual Customer Engagement Representative and be part of a dynamic team that's passionate about delivering exceptional customer experiences!

About the Role:

As a Bilingual Customer Engagement Representative, you'll play a vital role in ensuring our customers receive top-notch service and support throughout their loan journey. You'll be the face of arenaflex, providing exceptional customer service, resolving issues, and building strong relationships with our customers.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing timely and effective solutions to customer inquiries and concerns

• Process phone payments and resolve common customer concerns regarding their powersports loan
• Conduct outbound customer interview calls to gather information and resolve issues
• Communicate and resolve customer issues via online chat channel, ensuring a seamless and efficient experience
• Meet monthly productivity and quality goals, demonstrating a strong commitment to customer satisfaction and service excellence
• Comply with all federal and state-specific laws that regulate collections and servicing activities

Requirements:

* High School Diploma or GED required, with some college coursework a plus

• Preferably two years of customer service experience, ideally in auto finance or an installment loan portfolio, with collection experience a plus
• Working knowledge of Word and Excel
• Ability to master the use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills, both verbal and written, with the ability to communicate effectively in English and Spanish
• Excellent "people" skills, with a strong customer service attitude and problem-solving ability
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and commitment to punctuality

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

What We Offer:

* A dynamic and supportive work environment that encourages growth and development

• Opportunities for career advancement and professional growth
• A comprehensive benefits package that supports your physical and mental well-being
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all

Why Join arenaflex?

* We're a company that's passionate about making a difference in people's lives, and we're committed to delivering exceptional customer experiences

• We offer a dynamic and supportive work environment that encourages growth and development
• We're a company that values diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all

How to Apply:

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job