Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

Are you a sales and customer service professional looking for a challenging and rewarding role where you can make a real difference in people's lives? Do you thrive in fast-paced environments and enjoy building strong relationships with customers? If so, we encourage you to join arenaflex, a leading provider of innovative communication and technology solutions.

About arenaflex

arenaflex is a dynamic and forward-thinking company that powers and empowers how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on the world.

Your Role

As an Experienced Customer Sales and Service Representative with arenaflex, you will be responsible for delivering an exceptional customer experience to our valued customers. You will be the face of arenaflex, providing top-notch service and support to our customers, while also meeting sales goals and building strong relationships with them. Your superior sales and customer service skills, combined with your enthusiasm for technology, will make you a valuable asset to our team.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A fast-paced and urgent environment is not a problem for you, and you have no issue juggling multiple priorities
• Empathy and communication skills that make it possible for you to diffuse sensitive situations
• A strong sense of ownership and a drive to provide exceptional customer service
• While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and supportive work environment that encourages growth and development

• Opportunities for career advancement and professional growth
• Competitive compensation and benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A collaborative and inclusive environment that celebrates diversity and promotes a sense of belonging
• The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences

Work Environment

* This is a remote role, and you will work from home with occasional in-person trainings and meetings

• You will be required to work 35 hours per week, with flexibility to work additional hours as needed
• You must live within 75 miles of the current reporting location for the life of the contract

Equal Employment Opportunity

* arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status

• We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
• We are committed to a culture that values diversity, equity, and inclusion, and we believe that this diversity makes us stronger

Compensation

* The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience

• This is an incentive-based position with the potential to earn more
• For part-time roles, your compensation will be adjusted to reflect your hours

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join arenaflex. Apply for this job