Experienced Customer Service Specialist – Government and Corporate Affairs

Are you ready to embark on a thrilling journey that combines your passion for customer service with your expertise in government and corporate affairs? Look no further than arenaflex, where you'll have the opportunity to grow your skills, advance your career, and make a real impact on the lives of our customers. As a valued member of our team, you'll be part of a dynamic and inclusive workforce that's dedicated to delivering exceptional service and exceeding customer expectations.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's as diverse and vibrant as the communities we serve. Our 20+ Employee Business Resource Groups are dedicated to fostering a culture of inclusion and diversity, where every team member feels valued, respected, and empowered to reach their full potential. Whether you're a seasoned professional or just starting your career, we offer a supportive and inclusive environment that's perfect for growing and developing your skills.

Job Summary:

As a Customer Service Specialist in our Government and Corporate Affairs team, you'll play a critical role in promoting and selling air travel on arenaflex, while providing exceptional customer service to our clients. You'll be responsible for preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets, as well as communicating with customers over the phone to resolve their queries and concerns. If you're a customer-focused professional with excellent communication and problem-solving skills, we want to hear from you!

Key Responsibilities:

* Promote and sell air travel on arenaflex to government and corporate clients

• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
• Communicate with customers over the phone to research passenger complaints, advise on cancelled or delayed flights, and communicate new rules, policies, and procedures that affect customers
• Develop and maintain strong relationships with government and corporate clients to ensure their needs are met and exceeded
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience

Essential Qualifications:

* Bachelor's degree in a relevant field or equivalent experience/training

• Excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or similar travel software
• Ability to be resourceful and creative in problem resolution
• High level of initiative, good judgment, and dependability
• Satisfactory attendance required

Preferred Qualifications:

* Experience in customer service, sales, or a related field

• Knowledge of government and corporate travel policies and procedures
• Familiarity with travel software and systems
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• High level of initiative and self-motivation
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our team members grow and develop their skills and careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Professional development workshops and conferences
• Online learning platforms and resources
• Opportunities for advancement and career growth

Work Environment and Company Culture:

Our office is a dynamic and inclusive environment that's perfect for growing and developing your skills. We offer a range of benefits and perks, including:

• Travel perks: Reach 365 destinations on more than 6,800 daily flights across our global network
• Health benefits: Access to health, dental, prescription, and vision benefits on day one
• Wellness programs: Tools, resources, and support to help you stay well and achieve your wellness goals
• 401(k) program: Employer contributions available after one year

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package, including:

• Salary: Competitive salary based on experience and qualifications
• Benefits: Comprehensive health, dental, prescription, and vision benefits
• Perks: Travel perks, wellness programs, and 401(k) program
• Paid time off: Generous paid time off policy

How to Apply:

If you're a customer-focused professional with a passion for government and corporate affairs, we want to hear from you! Apply now to join our team and start your journey with arenaflex. Apply Job! Apply for this job