Experienced Overnight Customer Service Representative – Remote or On-Site Opportunity at arenaflex
Are you a customer service enthusiast looking for a challenging and rewarding role that offers flexibility and growth opportunities? Do you thrive in a fast-paced environment where no two calls are the same? Look no further! arenaflex is seeking an experienced Overnight Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
About arenaflex
arenaflex is a leading digital banking and payments company that is committed to helping millions of people achieve a brighter financial future. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day, and We Succeed Together. We value what makes you unique and offer a range of benefits and programs to support your growth and well-being.
About the Role
As an Overnight Customer Service Representative, you will be responsible for handling routine customer service inquiries and problems via telephone, digital, or chat channels. You will use effective communication and problem-solving skills to resolve customer issues and provide industry-leading care and innovative solutions. You will also be responsible for navigating a computerized system for responding and/or troubleshooting to customer questions.
Key Responsibilities
* Handle routine customer service inquiries and problems via telephone, digital, or chat channels
- Use effective communication and problem-solving skills to resolve customer issues
- Navigate a computerized system for responding and/or troubleshooting to customer questions
- Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management
- Assist over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online, or chat
- Bring empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
- Utilize multiple systems to respond to, troubleshoot, and document customer inquiries
- Leverage 2 standard screens, verbatim scripts, and procedures
- Build the arenaflex Financial brand by providing industry-leading care and innovative solutions
Qualifications
* High school diploma or equivalent required
- 1+ year of customer service experience required
- 1+ year of recent third shift experience preferred
- Excellent verbal communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Ability to operate office equipment such as computer, telephone, printer, and calculator
- Ability to communicate verbally and in written form
- Completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position
Physical and Cognitive Requirements
* Primarily remain in a stationary position
- No required movement about the work environment to complete the major responsibilities of the job
- Primarily performed indoors in an office setting
- Ability to operate office equipment such as computer, telephone, printer, and calculator
- Ability to communicate verbally and in written form
Bonus Points
* H.S. Diploma or GED
- 1+ years of Customer Service Experience
- 1+ years of Recent Third Shift Experience
Compensation and Benefits
* Base pay for this position generally ranges between $17.00 to $19.40
- Additional incentives may be provided as part of a market competitive total compensation package
- Factors such as geographical location, relevant experience, education, and skill level may impact the pay for this position
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, and Health Savings Account
- STD, Life, LTD, and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
What We Offer
* 100% remote, combo, or on-site work options
- One-time allowance of $500 to cover the costs of setting up a home office
- $60 monthly payment to offset remote work expenses
- Collaborative culture built on three core behaviors: We Play to Win, We Get Better Every Day, and We Succeed Together
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package
- Flexible work arrangements
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply today! Please visit our website to learn more about this opportunity and to submit your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. We are committed to a diverse and inclusive workplace and welcome applications from qualified candidates from all backgrounds.
Accommodation Requests
If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Application Deadline
The application window for this position is anticipated to close on Dec-29-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Apply for this job