Job Title: Experienced Ramp Agent (Customer Service Representative) - Minneapolis-St. Paul International Airport

Introduction:

At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, providing top-notch service to our customers while working collaboratively with our team to achieve our goals. If you're a motivated and safety-conscious individual with a passion for delivering exceptional customer service, we encourage you to join our team at arenaflex.

About arenaflex:

arenaflex is a leading provider of cargo and baggage handling services, with a strong commitment to safety, customer satisfaction, and employee development. Our team is dedicated to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, and we're proud to offer a comprehensive benefits package and opportunities for career growth and development.

Key Responsibilities:

As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of cargo and baggage, providing exceptional customer service, and working collaboratively with our team to achieve our goals. Some of your key responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Providing exceptional customer service to our customers, responding to their needs and concerns in a professional and courteous manner.
• Collaborating with our team to achieve our goals, sharing knowledge and expertise to ensure seamless operations.

Work Environment and Schedule:

As a Ramp Agent, you'll work in a fast-paced environment with a focus on safety and efficiency. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, based on your seniority. Our team is committed to providing a safe and healthy work environment, and we're proud to offer a comprehensive benefits package to support your well-being.

Benefits and Perks:

At arenaflex, we're committed to supporting our employees' physical, emotional, and financial well-being. Some of the benefits and perks we offer include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed:

To be successful as a Ramp Agent, you'll need to possess the following qualifications:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge:

While not required, having the following qualifications will give you a competitive edge:

• N/A

How to Apply:

If you're a motivated and safety-conscious individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website to learn more about our company culture and benefits, and to submit your application. We look forward to hearing from you! Apply Job! Apply for this job