Experienced Customer Service Representative – Airport Location at arenaflex
Join arenaflex, a leading mobility company, as we continue to revolutionize the way people move around the world. With a shared vision to be the world's best and most trusted mobility company, we're looking for a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative at our Eagle County Regional Airport location.
About arenaflex
arenaflex is a privately owned automotive rental and leasing company that operates the Enterprise Rent-A-Car and National Car Rental brands. We've been consistently named one of the top places to work, and we're committed to providing our customers with exceptional service and a seamless rental experience. With a strong focus on innovation and customer satisfaction, we're constantly looking for ways to improve and expand our services.
Job Summary
As a Customer Service Representative at arenaflex, you'll play a critical role in providing a high level of customer service to both internal and external customers. You'll work closely with our team to ensure that our customers receive the best possible experience, whether they're renting a car or seeking assistance with their rental needs. This is a fast-paced and dynamic role that requires excellent communication and problem-solving skills, as well as a passion for delivering exceptional customer service.
Key Responsibilities
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Available Schedule
* Monday: 12:30PM - 9:00PM
- Tuesday: 12:30PM - 9:00PM
- Wednesday: 12:30PM - 9:00PM
- Thursday: 12:30PM - 9:00PM
- Friday: 12:30PM - 9:00PM
- Saturday: OFF
- Sunday: OFF
Benefits and Perks
* Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Bonus incentives
- Opportunity to work in a fast-paced and dynamic environment with a team of passionate and dedicated professionals
Requirements
* Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
Why Join arenaflex?
At arenaflex, we're committed to providing our employees with a positive and supportive work environment that fosters growth and development. We offer a range of benefits and perks that will help you achieve your career goals and enjoy a better work-life balance. If you're passionate about delivering exceptional customer service and working in a dynamic and innovative company, we'd love to hear from you!
How to Apply
If you're interested in joining our team as a Customer Service Representative at arenaflex, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job