Experienced Bilingual Customer Support Online Chat Specialist (Contract) - arenaflex
Join arenaflex's Mission-Driven Team and Make a Lasting Impact on People's Lives
Are you passionate about delivering exceptional customer support and making a meaningful difference in people's lives? Do you have a strong fluency in English and bilingual skills in Spanish and/or Portuguese? If so, we invite you to join arenaflex's dynamic team as a Bilingual Customer Support Online Chat Specialist. This is a unique opportunity to work with a rapidly growing startup that's revolutionizing the way people connect with God.
About arenaflex
arenaflex is a pioneering prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to help people grow deeper in their relationship with God, and we're committed to building a community that's authentic, supportive, and inspiring. With over 15 million downloads and 250,000 5-star reviews, we're proud of our incredible growth and traction. Join us as we continue to innovate and make a lasting impact on people's lives.
The Role
As a Bilingual Customer Support Online Chat Specialist, you'll play a critical role in delivering exceptional support to our users through our Intercom customer messaging platform. You'll be responsible for:
- Answering live chat messages and supporting the needs of our users in both English and either Spanish or Portuguese
- Collecting and relaying customer feedback to the rest of the arenaflex team
- Identifying potential issues and coordinating with the Development team
- Supporting other Customer Support projects as necessary
What You'll Love
* Mission: You'll be part of a team that's passionate about making a difference in people's lives. Every day, you'll hear amazing stories and be inspired by the impact of our work.
- Growth: You'll have the opportunity to grow with us as we expand our team and continue to innovate. You'll contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our app.
- Compensation: We offer a competitive compensation package that reflects your skills and experience. This position starts at 20 hours per week and has the potential to ramp up to 40 hours per week depending on need and volume.
- Flexibility: This is a remote contract role, so you can work from anywhere in the world and enjoy a flexible schedule.
What We're Looking For
* Passion: We're looking for someone who's excited and passionate about our mission. You'll be part of a team that's dedicated to making a difference in people's lives.
- Experience: We require a minimum of 3 years of experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature.
- Aptitude for Learning: You'll need to be able to learn quickly and adapt to our user journey and feedback. You'll also need to synthesize common feedback to help the team prioritize bugs and improvements.
Essential Qualifications
* Strong fluency in English and bilingual skills in Spanish and/or Portuguese
- Minimum of 3 years of experience in Customer Support
- Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk
- Coding knowledge is not required but is a plus
- Reliable internet connection (at least 10 MB/s) and a computer that can reliably connect to the web
- Flexibility to work various shifts, including evenings and weekends, if needed
Preferred Qualifications
* Fluency in Polish, German, French, Italian, or Tagalog
- Experience with customer support software and tools
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
* Competitive compensation package
- Opportunity to work with a rapidly growing startup that's making a lasting impact on people's lives
- Flexible schedule and remote work arrangement
- Opportunity to grow and develop your skills and experience
- Collaborative and supportive team environment
How to Apply
If you're passionate about delivering exceptional customer support and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to connecting with you and exploring how you can contribute to our mission-driven team. Note: This is a contract position with a 4-month term, with the opportunity to renew based on performance. Apply for this job