Experienced Remote Long-Term Care Data Entry Technician – Pharmacy Operations and Customer Service Specialist

Introduction to arenaflex

arenaflex is a leading provider of innovative pharmacy solutions, dedicated to enhancing the lives of seniors and individuals in need of long-term care. Our commitment to excellence, compassion, and integrity drives our mission to deliver exceptional service and support to our clients, patients, and residents. As a remote community outreach pharmacy technician, you will play a vital role in our growing team, working collaboratively to ensure seamless pharmacy operations and unparalleled customer service.

Job Overview

We are seeking an experienced Remote Long-Term Care Data Entry Technician to join our team in the Great Lakes area. As a key member of our pharmacy team, you will be responsible for triaging calls, assisting callers, and performing various data entry tasks to ensure efficient pharmacy operations. If you are a detail-oriented, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Working Hours and Location

The working hours for this role are 11:00am-7:30pm EST, with rotating weekends and holidays. To be eligible for this position, you must currently reside in a state where arenaflex is licensed, including AZ, CO, IN, FL, KS, MA, MI, MO, and OH.

Key Responsibilities

As a Remote Long-Term Care Data Entry Technician, your primary responsibilities will include:

• Contacting physician's offices as needed for refill authorization
• Verifying orders with clients as required
• Processing new and refill prescriptions accurately and efficiently
• Opening orders, verifying eligibility, and inputting prescriptions while maintaining high productivity and quality standards
• Documenting correspondence and follow-up activities in our system
• Preparing audit sheets and providing feedback to management
• Forwarding incomplete or rejected scripts to the appropriate department for resolution and tracking status in the system
• Initiating and documenting correspondence and follow-up activities in the system
• Answering incoming calls promptly and providing a high standard of customer service to clients

Qualifications and Requirements

To be successful in this role, you will need:

• A High School diploma or general education degree (GED)
• A Pharmacy Technician license and Certification (CPhT) as per state requirements
• Long-term care pharmacy experience, with a strong understanding of pharmacy operations and customer service principles
• Experience with frameworks and Docutrack, or similar software systems

arenaflex Core Values

At arenaflex, our core values drive the way we partner with our clients, patients, and residents, as well as the way our diverse employee-owners work together. These values include:

• Integrity: Honest, fairness, and ethics in all our interactions
• Compassion: Commitment to serving seniors and individuals in need of long-term care
• Stewardship: Maximizing our mission and margin to deliver exceptional service and support
• Innovation: Striving to enhance our value to our clients and the communities we serve
• Teamwork: Working together unselfishly toward common goals and objectives

Career Growth and Development Opportunities

As an employee-owner at arenaflex, you will have access to a range of career growth and development opportunities, including:

• Competitive pay, aligned with market guidelines
• A full benefits package, including generous paid time off plans
• Professional liability coverage
• A 100% employer-funded ESOP retirement plan
• 401(k) and Roth(k) plans
• Continuing education and training opportunities
• Credit union membership

Diversity, Equity, and Inclusion

arenaflex is committed to diversity, equity, and inclusion, and we welcome applications from individuals of all backgrounds and perspectives. We are an equal opportunity employer, and all applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status, or an unfavorable discharge from military service.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment, where employee-owners are valued and empowered to make a difference. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to fostering a sense of community and belonging among our team members.

Compensation, Perks, and Benefits

As a Remote Long-Term Care Data Entry Technician at arenaflex, you can expect a competitive compensation package, including a range of perks and benefits designed to support your well-being and career growth. These may include:

• Flexible working hours and remote work arrangements
• Opportunities for professional development and advancement
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) or other retirement savings plan
• Generous paid time off and holiday schedules
• Access to employee assistance programs and wellness initiatives

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Remote Long-Term Care Data Entry Technician. At arenaflex, you will be part of a dynamic and supportive team, working together to make a positive impact on the lives of seniors and individuals in need of long-term care. Apply now to take the first step in your new career!