Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. As a Customer Service Representative, you will work onsite in our inbound call center in overnight shifts to make a meaningful connection and ensure timely delivery to those patients reaching out.

About arenaflex

arenaflex is a healthcare company that is passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We are committed to delivering excellent customer service with empathy while resolving patients' questions on the first call.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Handling inbound calls from patients and resolving their questions and concerns in a timely and professional manner
• Providing accurate and efficient service to patients, including prescription refills, order status, and insurance coverage
• Utilizing strong computer skills to navigate our systems and resolve patient issues
• Working in a fast-paced, metric environment to meet and exceed performance goals
• Collaborating with our team to ensure seamless communication and resolution of patient issues

Training Schedule

Our training schedule is designed to ensure your success in this role. You will attend a comprehensive training program, Monday through Friday, from 9:00 am EST to 5:00 pm EST.

Schedule Availability

As a Customer Service Representative, you will work overnight shifts, Monday through Sunday, from 9:00 pm EST to 9:00 am EST. You will be assigned an 8-hour shift, 5 days a week, within this time frame.

Pay Range

The typical pay range for this role is:

• Minimum: $17.02
• Maximum: $27.16

Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

To be successful in this role, you will need:

• 1+ year of customer service experience
• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Preferred Qualifications

While not required, we prefer candidates with:

• 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, prescriptions

Education

You must have a verifiable High School Diploma, GED, or equivalent experience.

Work Environment and Company Culture

As a Customer Service Representative, you will be part of a high-energy culture that is passionate about delivering excellent customer service with empathy. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A comprehensive benefits program
• Opportunities for career growth and advancement
• A supportive and inclusive work environment
• A commitment to diversity, equity, and inclusion

How to Apply

If you are passionate about delivering exceptional customer service and making a meaningful difference in the lives of our patients, we encourage you to apply for this role. Please submit your application through our website. Apply Now!

Equal Opportunity Employer

arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job