Experienced Chat Support Associate – Veterinary Community Engagement

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, streamlining their critical purchasing decisions and processes. As a growing team on a mission to modernize the $50B+ animal health industry, we're looking for exceptionally talented and passionate people to join our team.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're a community-driven organization that values collaboration, innovation, and customer satisfaction. Our vibrant community of veterinary professionals relies on us to provide an excellent experience on our platform, and we're committed to delivering just that.

The Role

As an Experienced Chat Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. You'll engage with our community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing support and guidance to help them succeed.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

You Should Have

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits (Full Time Roles)

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Compensation

The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Why Join arenaflex?

* Be part of a growing team on a mission to modernize the $50B+ animal health industry

• Work with a community-driven organization that values collaboration, innovation, and customer satisfaction
• Enjoy a comprehensive benefits package, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution
• Participate in bi-annual company retreats, open vacation policy, and monthly team events
• Have the opportunity to learn and grow with a dynamic and innovative company

How to Apply

To apply, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.

Important Notice

Please note that arenaflex is unable to sponsor work visas at this time. Additionally, we want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of other sources claiming to represent arenaflex or any organization that you're interested in. Stay on the lookout!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Job! Apply for this job