Experienced Customer Service Representative – Patient Financial Services

Join arenaflex, a leading nonprofit, integrated health care organization, as a Customer Service Representative in our Patient Financial Services (PFS) team! As a Partner for Good, you will play a vital role in making an impact on the care and experience that our patients and their families receive every day.

Position Summary:

As a Customer Service Representative, you will be responsible for thoroughly researching and resolving concerns related to billing, insurance, or the patient's ability to pay. You will ensure that patient concerns and issues are resolved in a timely and accurate manner, in accordance with organizational policies and procedures, as well as the Attorney General Agreement and Federal regulations. Your tasks will include:

• Obtaining payment over the telephone or in person from patient/guarantor
• Resolving patient's balances by offering and accepting all appropriate payment arrangements
• Updating incomplete or missing information on accounts to ensure that billing is correct
• Providing accurate information and facilitating resolution to patients and third-party inquiries
• Offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs
• Representing the company in a professional and positive manner, following the Attorney General Agreement and Federal regulations

Key Responsibilities:

* Provide exceptional customer service to patients and their families, ensuring their concerns and issues are resolved in a timely and accurate manner

• Research and resolve billing, insurance, and patient ability to pay concerns
• Communicate effectively with patients, third-party payers, and internal stakeholders to resolve issues and provide accurate information
• Maintain accurate and up-to-date records of patient interactions and account information
• Collaborate with internal teams to ensure seamless communication and resolution of patient concerns
• Stay up-to-date on organizational policies, procedures, and regulatory requirements

Essential Qualifications:

* High school graduate or equivalent required

• One year of related work experience as a customer service/collections or revenue cycle professional
• Computer literate / typing skills
• Excellent verbal and written communication skills, including phone etiquette
• Proactive problem solver
• Fosters teamwork and trust
• Highly skilled in prioritizing and organizing
• Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion
• Self-motivation
• Problem resolution including professionalism and composure

Preferred Qualifications:

* Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act, and general familiarity with bankruptcy laws

• Basic knowledge of accounting principles and accounts receivable systems
• Medical terminology and procedural/diagnostic coding knowledge

Benefits:

arenaflex offers a competitive benefits package (for eligible positions) that includes:

• Medical insurance
• Dental insurance
• Retirement program
• Time away from work
• Insurance options
• Tuition reimbursement
• Employee assistance program
• Onsite clinic
• And much more!

About Us:

At arenaflex, we believe in the power of good – good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through arenaflex Institute, training medical professionals across the region and conducting innovative research that improves lives around the world. At arenaflex, everyone is welcome, included, and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health:

As a arenaflex colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join Us:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. If you're passionate about delivering exceptional customer service and making a difference in the lives of patients and their families, we encourage you to apply for this exciting opportunity to join our arenaflex team! Apply for this job