Experienced Customer Service Representative – Amazon Key Account Management
At arenaflex, we're on a mission to bring unnecessarily awesome beverage options to more people while promoting and funding alternative art, music, and entertainment. As one of the nation's fastest-growing beverage brands, we're seeking a highly motivated and customer-focused Customer Service Representative to provide dedicated support to Amazon as one of our key clients.
About arenaflex
arenaflex is a healthy beverage company with ice-cold sustainable cans designed to murder your thirst. Founded in January 2019 and based in Los Angeles, California, we're taking a completely unnecessary approach to canned water and iced teas. Unnecessary things tend to be far more interesting, fun, hilarious, captivating, memorable, exciting, and cult-worthy. Our commitment to sustainability and customer satisfaction has earned us accolades such as LinkedIn's Top Startups 2022, Contagious's Brand of the Year 2022, Ad Age Top Marketer of the Year 2022, and Medium's cult-worthy brands.
Role Overview
As a Customer Service Representative, you will act as the single point of contact with our Amazon customer as well as the arenaflex Amazon Key Account team and Supply Chain team. Your primary focus will be on providing exceptional service, maintaining strong relationships, and addressing inquiries and resolving issues efficiently. This role will be an extension of our Supply Chain team, responsible for proactive management of orders to optimize service, including troubleshooting timing of supply, management of discontinued products, new innovation, and anticipating availability of product.
Key Role Focus Areas/Skills
* Customer Centric Approach: Serve as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship, translating their needs to the arenaflex Key Account team and Supply Chain teams.
- High Quality Communication: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
- Proactive Problem-Solving: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
- Timeliness & Efficiency: Act with urgency to meet deadlines, ensuring order processing activities are completed to prevent order delivery delays.
- Reliability and Consistency: Ensure accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
- Process Improvement: Provide feedback and insights to improve workflows and enhance the overall customer experience.
- Metrics Achievement: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications
* A minimum of 4+ years of relatable Customer Service experience
- Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
- Exceptional verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
- Experience using a CRM system and other customer support tools is a plus
- Ability to work in a fast-paced environment and manage multiple priorities
- High attention to detail and organizational skills
- Team-oriented mindset with a proactive approach to challenges
- Deep comfort working in a remote role as part of a remote team
- Role may require overtime as needed to ensure customer coverage needs are always met
Compensation and Benefits
The typical salary range for this position is $25-27 per hour ($52,000 - $56,160 annualized). The actual salary offer will take into account multiple factors including skills, experience, education, and location. arenaflex offers a comprehensive benefits package, including:
- Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
- FSA and Dependent Care FSA
- Guardian dental and vision coverage
- UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
- 100% match of Empower Retirement contributions up to 4% after just three months
- Student Loan Retirement Match
- Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
- Nationwide pet insurance
- 17 paid holidays
- Flex PTO
- Travel assistance
Work Environment and Culture
arenaflex is a remote-friendly company, and this role will be based in the Pacific Time Zone. Our team is passionate about sustainability, customer satisfaction, and promoting alternative art, music, and entertainment. We're committed to creating a culture that's fun, inclusive, and supportive. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
How to Apply
To apply for this exciting opportunity, please visit our website at [www.arenaflex.com/pages/careers](http://www.arenaflex.com/pages/careers). Ensure your application is legitimate and don't fall victim to fraud! arenaflex never seeks payment from job applicants and will never request a meeting via Skype. Our recruiters will only reach out to candidates from an [email protected] email address. Apply for this job