Experienced Patient Customer Service Representative – Remote Work Opportunity
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join arenaflex's Patient Customer Service team as a Customer Service Support Representative. In this role, you will be part of a dynamic team that is dedicated to providing world-class service to patients, healthcare providers, and insurance carriers.
About arenaflex
arenaflex is a leading healthcare company that is committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team is inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. At arenaflex, we value learning and engagement, and we believe that the lives we touch provide us with a higher sense of purpose.
Responsibilities
As a Customer Service Support Representative, you will be responsible for:
- Answering 80+ inbound calls per day from patients, healthcare providers, and insurance carriers
- Initiating payment plans for patients with outstanding balances
- Routinely utilizing multiple resources to resolve patient inquiries while on the phone
- Maintaining performance goals
- Ability to become proficient with processes after completing a structured training program
Knowledge, Skills, and Abilities
To succeed in this role, you will need:
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
Requirements
To be considered for this role, you will need:
- High School Diploma or equivalent
- Remote work setup with a dedicated workspace
- Ability to manage time and tasks independently while maintaining productivity
- Previous medical and/or call center experience is a plus
Technical Requirements
To ensure a seamless remote work experience, you will need:
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
Why Join arenaflex?
As a Customer Service Support Representative at arenaflex, you will enjoy:
- Work from home opportunity!
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range
The pay range for this role is $15.25-$21.00 or State/Local minimum wage, if higher.
Benefits
arenaflex offers comprehensive benefits to eligible employees, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer:
- We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind.
- We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
How to Apply
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