Experienced Lead Processing Agent (Data Entry) – Fully Remote Opportunity at arenaflex

At arenaflex, we're revolutionizing the way people with chronic conditions live and age at home. Our innovative approach combines peer support, education, and home delivery of medical supplies in an end-to-end digital care solution. We're seeking a highly motivated and detail-oriented Lead Processing Agent to join our dynamic team. This pivotal role will play a critical part in driving speed and service within our Provider Success team, who works directly with health systems and provider offices to manage referrals.

About arenaflex

arenaflex is a new type of medical provider that's changing the face of healthcare. We're not just a company – we're a community of passionate individuals dedicated to improving the lives of our patients. Our mission-driven approach has earned us a reputation as a leader in the healthcare industry. We're proud to offer a unique work environment that's both challenging and rewarding.

Responsibilities

As a Lead Processing Agent at arenaflex, you'll be responsible for managing inbound referrals, completing insurance verification tickets, and answering calls. Your primary responsibility will be to receive and process priority referrals from healthcare provider offices, ensuring that our team members have the information they need to act quickly and effectively. Your key activities will include:

• Receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon
• Error-free data entry (demographics, insurance, condition information), prompt notification to Provider Success Coordinators upon receiving referrals, and medical record review
• Completing insurance verification tickets, verifying insurance benefits and coverage for durable medical equipment (DME) via web portals and phone calls
• Answering inbound patient and provider phone calls, requiring empathy, compassion, and genuine care for our patients, who have chronic conditions and are turning to us for support
• Having excellent communication and task management skills, with the ability to quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls

Qualifications

To be successful in this role, you'll need:

• Prior experience working in a medical office or a healthcare startup
• Prior experience in insurance verification preferred
• Prior experience in medical record management or collection preferred
• Excellent communication skills (email, Slack, phone)
• Proficient in Google Suite (Gmail, Google Sheets)
• A teamwork/collaborative attitude, with a willingness to work closely with internal colleagues and external partners

Essential Skills and Competencies

To excel in this role, you'll need:

• Strong attention to detail, with the ability to accurately enter data and manage multiple tasks simultaneously
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, providers, and internal colleagues
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Google Suite, with experience using Gmail, Google Sheets, and other Google applications
• Ability to work in a fast-paced environment, with a willingness to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Lead Processing Agent, you'll have opportunities to:

• Develop your skills and expertise in medical record management, insurance verification, and data entry
• Work closely with our Provider Success team to develop and implement new processes and procedures
• Collaborate with internal colleagues to identify and address areas for improvement
• Participate in ongoing training and professional development opportunities to stay up-to-date on the latest industry trends and best practices

Work Environment and Company Culture

arenaflex is a fully remote company, with a flexible and supportive work environment. Our team is passionate about improving the lives of our patients, and we're committed to creating a workplace that's both challenging and rewarding. As a Lead Processing Agent, you'll have the opportunity to work closely with our talented and fun team, who are dedicated to making a difference in the healthcare industry.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $14 - $16 per hour, depending on candidate experience and qualifications
• Fully remote work, with the flexibility to work from anywhere
• PTO and health, vision, and dental insurance
• Talented and fun coworkers who are passionate about improving our healthcare system
• The opportunity to be part of a mission-driven company and make a difference in patients' lives

How to Apply

If you're a motivated and detail-oriented individual with a passion for improving the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job