Experienced Customer Service Phone Representative – Fitness Service and Sales Department

Join arenaflex's Growing Team as a Part-Time Customer Service Phone Representative

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Phone Representative to join our Fitness Service and Sales Department as a Part-Time representative. As a key member of our team, you will be responsible for providing top-notch service to our customers, resolving their inquiries, and setting appointments. If you're a motivated and enthusiastic individual with a knack for building rapport with customers, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and growing company that values its people and their commitment to service. Our mission is to provide an exceptional customer experience, and we're looking for like-minded individuals to join our team. As a Customer Service Phone Representative, you will be part of a fun and upbeat atmosphere where teamwork and collaboration are encouraged. Our core values of doing the right thing, owning the outcome of each conversation, exhibiting teamwork, and working at your top level of excellence have driven our employees to have the ultimate communication experience with our callers.

Key Responsibilities

As a Customer Service Phone Representative, your primary responsibilities will include:

• Delivering excellent service as the first point of contact to our customers
• Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
• Making outbound appointment setting calls from already generated inquiries
• Maintaining accurate and useful database records
• Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls

Essential Duties and Responsibilities

In addition to the key responsibilities mentioned above, the following essential duties and responsibilities are required:

• Having a designated and approved in-home workspace
• Having a secondary workplace in case your approved home space has technical difficulties
• Meeting the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receiving inbound calls
• Placing outbound follow-up calls
• Answering SMS messages
• Answering questions about the product details, the company, and issues about accounts for the customers
• Performing basic account maintenance activities
• Meeting Quality Assurance Requirements and other key performance metrics

Specific Knowledge, Skills, and Abilities

To be successful in this role, you will need to possess the following specific knowledge, skills, and abilities:

• Excellent interpersonal, written, and oral communication skills
• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

Benefits and Perks

arenaflex offers a competitive benefits package, which includes:

• Competitive Base Wages
• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities

Work Environment and Culture

As a Part-Time Customer Service Phone Representative, you will have the opportunity to work from home with ease, while still feeling part of the team. Our MI area manager is based in Midland and will be your direct contact, as well as providing ongoing training and support. We value our employees' well-being and offer a Fitness Reimbursement Program to promote health and wellness.

How to Apply

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive.

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