Experienced Customer Service Representative 2 – BMV Branch Operations

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in your community? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join the Bureau of Motor Vehicles (BMV) team at arenaflex, where you'll have the opportunity to work with a talented group of professionals who share your commitment to excellence. As a Customer Service Representative 2 at arenaflex, you'll play a critical role in administering and evaluating driving exams, assisting customers with titles and registrations, and providing top-notch customer service to Hoosiers across Indiana. If you're a motivated and customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is one of the largest employers in the state of Indiana, offering a diverse range of opportunities across 60+ agencies. As a proud equal opportunity employer, we're committed to creating a welcoming, accessible, and equitable workplace that reflects the diversity of our state. Our comprehensive benefit package includes competitive compensation, a robust benefits program, and a commitment to work-life balance.

About the Bureau of Motor Vehicles (BMV)

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. We're dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview

As a Customer Service Representative 2, you'll be responsible for:

• Administering and evaluating driving exams
• Assisting customers with titles and registrations
• Maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
• Attending training classes and/or taking certification tests as required
• Maintaining the privacy of customer and all related records
• Substituting for Customer Service Representatives as needed

A Day in the Life

As a Customer Service Representative 2, you'll have the opportunity to work in a fast-paced environment where no two days are ever the same. You'll be responsible for:

• Evaluating customer's knowledge and ability to adhere to traffic laws in a calm and patient manner
• Processing transactions for customers
• Maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
• Attending training classes and/or taking certification tests as required
• Maintaining the privacy of customer and all related records

What You'll Need for Success

To be considered for this role, you must meet the following requirements:

• High school diploma or equivalent
• Must be 21 years of age or older
• Must possess a valid driver's license for at least the preceding 12-month period
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
• Customer service experience
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience
• Must be familiar with the operations of all types of motor vehicles
• Working knowledge of Indiana driving laws
• Top-notch communication skills
• A high level of critical thinking and the ability to troubleshoot
• Ability to process cash and card transactions
• Able to perform essential functions with or without reasonable accommodation

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with arenaflex

arenaflex offers a comprehensive benefit package for full-time employees, including:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid new parent leave + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years

• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Job! Apply for this job