Experienced Bilingual Customer Support Specialist – Spanish and English Language Expertise for Innovative Fintech Solutions at arenaflex

Introduction to arenaflex

arenaflex is a pioneering global spend management solution designed for scaling businesses, offering a unique blend of company cards, reimbursable expenses, and accounts payable in a single, cutting-edge product. With its headquarters in London and a presence in multiple offices across the globe, including New York, Berlin, Munich, Barcelona, Paris, Amsterdam, Vilnius, and Sofia, arenaflex is revolutionizing the way finance teams control and automate company spending at scale. Our customer base comprises fast-growing and mature multinational companies in 32 countries, and we are backed by esteemed investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.

Our Mission and Values

At arenaflex, we are driven by a set of core values that underpin our mission to transform the world of payments. We believe in fostering flat hierarchies, encouraging ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. Diversity and inclusion are at the heart of our work, as we recognize that the best ideas can come from anywhere. We are committed to achieving a work-life balance, promoting continual learning, and empowering our teams. Moreover, we are dedicated to improving our environmental and social impact and are on a journey to become B Corp certified. By leveraging our software and automation capabilities, we help our customers reduce their reliance on paper, from virtual cards to digital subscriptions.

About the Role

As a Customer Support Specialist at arenaflex, you will play a vital role in delivering exceptional support to our customers, ensuring they get the most out of our innovative products. This requires not only being highly responsive to customer queries but also proactively reaching out to our customers to resolve issues before they become problems. To excel in this role, you will need strong technical acumen, natural curiosity, and excellent communication skills.

Key Responsibilities

• Respond to customer queries in a timely and accurate manner via phone, email, or chat, utilizing tools such as Aircall and Intercom.
• Analyze and report product malfunctions, collaborating with our product team to maintain our help center articles and ensure seamless customer experiences.
• Proactively engage with customers to solve issues before they become problems, demonstrating a proactive attitude and attention to detail.
• Follow up with customers to ensure their technical issues are resolved, providing personalized support and ensuring customer satisfaction.
• Identify customer needs and help customers use specific features, sharing feature requests and effective workarounds with team members to enhance our customer support capabilities.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams, contributing to the continuous improvement of our products and services.
• Update our internal databases with information about technical issues and useful discussions with customers, utilizing tools such as Confluence to maintain accurate records.
• Collaborate with our Customer Success Specialists on customer activation and retention, working closely to deliver exceptional customer experiences.
• Take the extra mile to engage customers, demonstrating a commitment to delivering outstanding support and building strong relationships with our customer base.

Requirements

To be successful in this role, you will need:

• At least 2 years of customer support experience, with a proven track record of delivering exceptional customer service.
• Fluency in both English and Spanish, with excellent communication and problem-solving skills.
• Experience working with case/ticket management systems, such as Salesforce or Zendesk.
• Ability and willingness to work independently and within a team, with a proactive attitude and attention to detail.
• Multi-tasking abilities, with the capacity to handle multiple customer queries and issues simultaneously.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have access to a range of learning and development opportunities, including training programs, workshops, and conferences. You will also have the chance to work with a talented and diverse team, collaborating with colleagues from various backgrounds and disciplines. With our flexible working hours and opportunity to work from home, you will be able to achieve a healthy work-life balance, pursuing your career goals while maintaining your personal well-being.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a culture that values diversity, inclusion, and creativity. Our offices are designed to foster collaboration and productivity, with modern amenities and state-of-the-art technology. We believe in recognizing and rewarding outstanding performance, with a range of benefits and perks designed to motivate and inspire our team members. From regular team-wide events to opportunities for professional growth and development, we are committed to creating a work environment that is engaging, supportive, and fun.

Compensation, Perks, and Benefits

As a Customer Support Specialist at arenaflex, you will be eligible for a competitive compensation package, including 30 days of paid holiday leave, flexible working hours, and the opportunity to work from home. You will also have access to a range of perks and benefits, including regular team-wide events, opportunities for professional growth and development, and the chance to use our innovative products and services. We are an Equal Employment Opportunity Employer, committed to diversity and inclusion in all aspects of our work.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and a flair for languages, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at arenaflex, you will be part of a dynamic and innovative team, working together to transform the world of payments. With our commitment to diversity, inclusion, and employee growth, we offer a unique and rewarding work environment that will challenge and inspire you. Join us on our journey to revolutionize the fintech industry, and take the first step towards an exciting and fulfilling career with arenaflex.