Experienced Crisis Chat Text Supervisor – 988 Crisis Support Program

Join arenaflex, a leading organization in crisis support services, as we seek an experienced Crisis Chat Text Supervisor to oversee the 988 Crisis Chat Program. This role requires a unique blend of crisis intervention skills, leadership abilities, and technical expertise to ensure the highest level of support for individuals in crisis.

About arenaflex

arenaflex is a pioneering organization dedicated to providing emotional support and crisis intervention services to individuals in need. Our 988 Crisis Chat Program is a critical component of our services, offering a safe and confidential space for individuals to connect with trained crisis counselors. As a Crisis Chat Text Supervisor, you will play a vital role in ensuring the success of this program, providing supervision and support to our crisis counselors, and ensuring the highest level of quality assurance.

Primary Responsibilities

As a Crisis Chat Text Supervisor, you will be responsible for the overall functioning of the 988 Crisis Chat Program, including:

• Providing supervision and support to Crisis Chat Counselors, ensuring they are equipped to handle crisis situations effectively
• Conducting regular quality assurance reviews to ensure the program meets the highest standards of quality and effectiveness
• Developing and implementing strategies to improve program outcomes and reduce crisis situations
• Collaborating with the Assistant Director of Crisis Services to discuss program operations, concerns, and potential improvements
• Providing training to new Crisis Chat Counselors, ensuring they are equipped to handle crisis situations effectively
• Completing monthly Lifeline/Vibrant QA/QI reports, providing insights into program performance and areas for improvement
• Responding to crisis chat/text visitors as needed to support Counselors on shift
• Ensuring thorough documentation is completed for all crisis chat/text interactions
• Ensuring each Counselor completes 1.5 chats/texts per hour and the program responds to 2,171 chats/texts per month
• Conducting weekly individual supervision sessions with Counselors and completing weekly quality assurance reports

Secondary Responsibilities

* Ability to report on-site on an as-needed basis

• Responding to major community events and providing debriefing/support as needed
• Other duties as assigned, required, or needed

Agency-wide Responsibilities

* Participating in supervision, in-service training, and staff meetings

• Maintaining good working relationships with co-workers and positively contributing to group morale
• Completing all administrative duties, including time sheets, leave requests, etc., on time
• Using appropriate channels of communication to resolve conflicts with other staff
• Interacting with staff, clients, and visitors in a professional and courteous manner

Education and Experience

* Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred

• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
• Computer skills with various software, including Microsoft Products, proficient skills required

Skills and Abilities

* Excellent oral and written communication skills

• Ability to function successfully in an environment requiring immediate response to urgent situations
• Spontaneous supervision of staff in real-time
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills
• Computer skills with various software and the internet

Work Conditions

* Share office space with Crisis Chat and Crisis Counselors

• Holiday and Evening coverage required, depending on scheduled shifts
• Hours are flexible to meet program needs
• Must be able to lift 25lbs

Grassroots Rewards & Incentives

arenaflex offers a comprehensive benefits package, including:

• 100% coverage of expenses for licensure and/or renewal, CEUs, professional trainings, and field certifications
• Instant wage increases for certifications achieved while employed
• $250 Hiring Bonus for full completion of Onboarding and HR trainings
• $500 Retention Bonus
• Small Loan Option at 0% Interest for 1 year

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are a motivated and compassionate individual with a passion for crisis support services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are making a difference in the lives of individuals in crisis.

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