Experienced Patient Care Customer Service Representative – After Hours Call Center REMOTE – Murray, KY

Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you thrive in a fast-paced, dynamic environment where every interaction matters? If so, we invite you to join the arenaflex team as a Patient Care Customer Service Representative in our After Hours Call Center REMOTE – Murray, KY. As a key member of our team, you will play a vital role in ensuring the seamless delivery of medical equipment and services to patients across the country.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We are dedicated to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we are committed to providing high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will work closely with our team to ensure that patients receive the medical equipment and services they need to manage their health and treatment at home.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills in English, both oral and written
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Work Environment and Company Culture:

* 100% REMOTE work from home day one of employment

• Must live in the US and live within 60 miles of any arenaflex location
• After Hours Call Center of Sleep Center shifts
• Hours per 5 days a week
• Part-time (25-29 hours) or full-time (36-40 hours)
• Weekdays (4pm-10:30am) and weekends (Friday 4pm-Monday 10:30am)

Compensation:

* Pay starting at $15 per hour

• Quarterly bonus opportunity

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career

• Opportunities for advancement and professional growth
• Collaborative and supportive work environment

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.

How to Apply:

If you are passionate about delivering exceptional patient care and providing outstanding customer service, we invite you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We look forward to reviewing your application and discussing this opportunity further.

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