Healthcare Customer Service Expert - Remote Phone Intake
Join arenaflex, a highly-regarded Licensed Behavioral Health Center in Edmonds, Washington, as we embark on a mission to provide comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders. With nearly 40 years of experience, arenaflex has established itself as a leader in the industry, and we're looking for talented individuals to join our team as Healthcare Customer Service Experts.
About arenaflex
arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use. Our team is led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics. We're committed to delivering exceptional care and support to our patients, and we're seeking like-minded individuals to join our team.
Job Summary
As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. You will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include collecting clinical and demographic information and entering it into our arenaflex portal.
Responsibilities
* Respond to incoming calls from patients, providers, and referral sources in a timely and professional manner
- Collect clinical and demographic information from patients and enter it into our arenaflex portal
- Provide accurate and empathetic responses to patient inquiries and concerns
- Meet or exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
- Collaborate with the arenaflex team to ensure seamless communication and support for patients
- Maintain confidentiality and adhere to all company policies, including HIPAA/PHI
- Participate in ongoing training and professional development to enhance skills and knowledge
Qualifications
* High School Diploma or GED
- Minimum 2 years of Customer Service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
- Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings
Requirements
* High-speed Internet: Fiber or Cable connection required
- Internet Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- Required to hardwire with an ethernet cable while working
What We Offer
* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
- Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement Opportunities, professional skills training, and tuition reimbursement
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
Work Environment
* 100% Remote work environment
- Monday - Friday, 9:30AM - 6:00PM EST (after training and nesting period)
- Training and Nesting Period: 4 to 6 weeks, Monday - Friday, 9:00AM - 5:30PM EST
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. Apply now and join our team as a Healthcare Customer Service Expert! Apply Job! Apply for this job