Experienced Customer Success Associate - Injury/Infection Prevention - Los Angeles, CA

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing innovative solutions that improve patient outcomes and enhance the lives of those we serve. As a Customer Success Associate in our Injury/Infection Prevention team, you'll play a critical role in driving revenue growth, promoting our cutting-edge products, and delivering exceptional customer service to our valued clients.

Who We Want

We're looking for a dynamic and results-driven individual who embodies the arenaflex spirit. If you're a hard-working winner with a passion for sales, a knack for influencing others, and a commitment to teamwork, we want to hear from you. Our ideal candidate is a mission-driven salesperson with an unparalleled work ethic, a drive to make a difference, and a desire to be part of a winning team.

What You'll Do

As a Customer Success Associate, you'll be responsible for driving revenue growth by promoting our legacy products, including Stryker Sage, to healthcare professionals and hospital staff. Your key responsibilities will include:

• Drive Focus and Targeted Organic Growth: Develop and execute strategies to drive organic growth and accretive operating margin performance across targeted legacy products.
• Promote Stryker Sage Products: Educate and inform healthcare professionals about the proper use of products, including product functionality, changes to the product portfolio, and educational programs.
• Develop Customer Relationships: Build strong relationships with customers, providing excellent customer service, and developing tailored promotional messages based on customer knowledge and needs.
• Meet Targeted Objectives: Achieve targeted objectives within an assigned geography, working closely with the Sales team to drive business growth.
• Assist in Hospital Surveys and Post-Sale Implementation: Conduct hospital surveys, assist in post-sale implementation, and ensure customer adoption and satisfaction.
• Focus on Customer Satisfaction: Demonstrate teamwork and empowerment, solve problems through a consultative approach, operate with honesty and integrity, and provide a highly responsive and unsurpassed level of customer service.
• May Assist in Trade Shows and Clinical Meetings: Participate in the preparation and operation of trade shows, conventions, and clinical meetings.

What You Need

To succeed in this role, you'll need:

• Bachelor's Degree: A degree in a related field, such as sales, marketing, or healthcare.
• 0-2 Years of Professional Experience: A strong foundation in sales, customer service, or a related field.
• Excellent Time Management and Project Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Customer Service Skills: Proven ability to deliver exceptional customer service and build strong relationships with customers.
• Valid Driver's License: A valid driver's license in the state of residence and a good driving record.

Physical Requirements

As a Customer Success Associate, you may be required to:

• Move, Set Up, and Demonstrate Products: Move products weighing up to 50 pounds, reach, push, or pull to accomplish job accountabilities.
• Prolonged Periods of Stooping, Kneeling, Crouching, Bending, Sitting, Standing, and/or Crawling: Perform physical tasks that require coordination of the eye, hand, and foot movement.
• Handle Various Materials: Handle materials such as durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals, and coated products.

Mental Requirements

To succeed in this role, you'll need:

• Strong Interpersonal Communication Skills: Ability to manage stress, people, and conflict effectively.
• Discretion and Independence: Exercise professional expertise and make decisions with minimal supervision.
• Written and Oral Communication Skills: Ability to present to large groups of people and communicate effectively in writing.
• Time Management and Prioritization: Ability to manage time, prioritize tasks, and bring projects to completion with minimal supervision.
• Unwavering Ethics and Integrity: Possess a strong sense of ethics and integrity in a competitive and demanding work environment.
• Excellent Customer Service Skills: Proven ability to deliver exceptional customer service and build strong relationships with customers.

What We Offer

At arenaflex, we offer a winning team driven to achieve our mission and deliver remarkable results. You'll have the opportunity to:

• Discover Your Strengths: Follow your passion and own your own career.
• Quality Products: Work with innovative medical technologies that improve the lives of customers and patients.
• Career Growth Opportunities: Develop your skills and advance your career in a dynamic and growing company.

Learn More

To learn more about the Sage Infection and Injury Prevention Products, visit [www.sageproducts.com](http://www.sageproducts.com).

About arenaflex

arenaflex is one of the world's leading medical technology companies, driven to make healthcare better. We offer a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products. Our products and services are available in over 100 countries.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Base + Bonus: $74,750 and Eligible to Earn Bonuses + Benefits

Apply now to join our team and be part of a winning organization that's changing the face of healthcare! Apply for this job