Experienced Provider Customer Service Call and Chat Representative – Remote in Houston, TX

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower healthcare providers to deliver exceptional patient care. As a Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information.

About arenaflex

arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. With a focus on innovation, quality, and customer satisfaction, we're constantly pushing the boundaries of what's possible in the healthcare industry. Our team of dedicated professionals is passionate about making a difference in the lives of healthcare providers and their patients.

Responsibilities

As a Provider Customer Service Call and Chat Representative, you'll be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues.
• Serving providers in a multi-channel environment, including call and concurrent chat as required.
• Quickly and appropriately triaging contacts from healthcare professionals (i.e., physician offices, clinics, billing offices).
• Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
• Researching and dissecting complex prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Utilizing strong multi-tasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
• Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.

Requirements

To be successful in this role, you'll need:

• A High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience with analyzing and solving customer's concerns.
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• The ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
• Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.

Nice-to-haves

While not required, experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools, is a plus. Prior healthcare experience and knowledge of healthcare terminology are also highly valued.

Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:

• 10 weeks of paid training to ensure your success in the role.
• Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and career. As a Provider Customer Service Call and Chat Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities to move into leadership roles or specialized positions within the company.
• A collaborative and supportive work environment that encourages teamwork and open communication.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's committed to innovation and customer satisfaction. Our company culture is built on the principles of:

• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Innovation: We're constantly looking for new and better ways to solve problems and improve our services.
• Customer satisfaction: We're dedicated to providing the highest level of service to our customers and partners.
• Diversity and inclusion: We celebrate our differences and promote a culture of inclusivity and respect.

Compensation, Perks, and Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy a competitive compensation package that includes:

• A salary that reflects your skills and experience.
• Opportunities for bonuses and incentives based on performance.
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job