Remote Customer Service Specialist – arenaflex – Full Time/Entry Level/No Degree Required
Join arenaflex, a leading healthcare services company, in a dynamic and rewarding role as a Remote Customer Service Specialist. In this position, you will be the face of arenaflex, providing exceptional customer service to clients, patients, and requestors. If you're passionate about delivering outstanding service, building strong relationships, and working in a fast-paced environment, this is the perfect opportunity for you.
About arenaflex
arenaflex is a forward-thinking company that is revolutionizing the healthcare industry with its innovative approach to customer service. Our mission is to provide unparalleled support to our clients, patients, and requestors, ensuring that every interaction is a positive and memorable experience. We're committed to fostering a culture of excellence, empathy, and professionalism, and we're looking for like-minded individuals to join our team.
Key Responsibilities
As a Remote Customer Service Specialist, you will be responsible for:
- Requestor Support: Ensure arenaflex is providing excellent customer service by being client-focused and delivering exceptional support to clients, patients, and requestors.
- Daily Roles and Responsibilities:
+ Meet daily goal of 85 calls per day, averaging 11 calls per hour. + Assist clients, patients, and requestors with the status of requests for medical records via phone call. + Ensure notes are accurate and detailed. All actions require a note in Med-Release. + Provide excellent customer service promptly with accurate and concise information. + Build strong value-based relationships with customers – a passion for customer interaction is a must! + Ensuring customer satisfaction is a primary goal. + Resend, or cancel invoices. + Reprocess orders for missing information. + Obtain missing information for non-compliant requests from patients and requestors. + Data entry and other duties as assigned. + Fax and email records securely to requestors. + Work with other departments to ensure requests are sent promptly.
Qualifications
To be successful in this role, you will need:
Excellent communication skills
, strong analytical and problem-solving skills.
Ability to multi-task, prioritize duties, and have strong time management skills
.
Proficient computer skills
with software applications such as Microsoft Office.
Maintain a positive, empathetic, and professional attitude
toward customers always.
High school diploma or GED required
.
Preferred Skills/Not Required
While not required, previous medical records experience, knowledge of HIPAA, and 1+ year of customer service/call center experience are preferred.
Qualities of a Successful Candidate
We're looking for individuals who possess:
Fast learner
– Quick Learner
Self-motivated and able to work independently
.
Ability to adapt to change/ flexibility a must
.
Candidate must maintain a high level of business integrity and diligence
.
Passionate about people and being able to show patient empathy is a must
.
Positive attitude
.
Someone who strives to do more
.
Schedule
This is a full-time, remote position with a standard 8-hour shift between 8:00am-6:00pm CST, Monday to Friday.
Pay
The hourly rate for this position is $16-18 per hour, depending on experience.
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
How to Apply
If you're ready to take your career to the next level, click the link below to apply for the Remote Customer Service Specialist position at arenaflex. Apply Now!
Note
This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. Apply for this job