Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Mission-Driven Team
At arenaflex, we're passionate about empowering individuals and businesses to thrive today, tomorrow, and into retirement. As a people-centric and client-obsessed organization, we're committed to delivering exceptional results with unwavering integrity. We're seeking an experienced Health & Benefits Customer Service Representative / Support Specialist to join our mission-driven team and help us strengthen and simplify the health and wealth journey for our customers.
About arenaflex
arenaflex is a forward-thinking organization that's dedicated to driving results and delivering better outcomes for all. Our team is comprised of forward-thinking individuals who are passionate about making a positive impact in the lives of our customers. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded individuals to our team.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and fast-paced role requires a customer-focused approach, with a strong emphasis on providing high-quality service, education, and direction to our customers. You'll be responsible for:
- Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
- Consulting with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
- Resolving issues without management intervention to remove barriers for the member.
- Initial call skills after training and may be cross-trained to other skills on a later date.
- Protecting sensitive member information with discretion.
- Engaging with members at all levels, while prioritizing effectively to meet member service goals / deadlines.
- Other duties as assigned.
Key Responsibilities:
* Provide exceptional customer service through telephonic interactions, ensuring high-quality service and meeting/exceeding member satisfaction.
- Educate members on arenaflex policies and programs, providing valuable insights and direction.
- Resolve issues without management intervention, removing barriers for the member.
- Engage with members at all levels, prioritizing effectively to meet member service goals / deadlines.
- Protect sensitive member information with discretion.
Requirements & Qualifications
* 1-3 years of experience in Customer Service, with prior call center experience preferred.
- No degree required, but a basic understanding of medical / reimbursement terminology is preferred.
- Computer knowledge and skills, comfortable learning new systems.
- Able to learn, memorize, and retain information.
- Basic understanding of medical / reimbursement terminology preferred.
- Can adapt to a fast-paced environment.
- Ability to de-escalate and handle member issues without utilizing a supervisor.
- Oral and written communication skills.
- Problem-solving skills.
- Attention to detail and accuracy.
- Analytical skills.
Preferred Qualifications
* Prior experience in a healthcare or reimbursement environment.
- Knowledge of medical / reimbursement terminology.
- Experience with customer relationship management (CRM) software.
- Experience with online tools and platforms.
Work Environment & Schedule
* This is a remote position, requiring a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
- Internet speed requirements:
+ Upload Speed: >20 Mbps + Download Speed: >100 Mbps + Must be able to hardwire ethernet cable to internet modem/router.
- Training Class/Start Date: TBD (subject to change due to business needs)
- Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
- Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
- Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
- Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
Compensation & Benefits
* $17.50/hr plus incentive
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and holidays.
- Opportunities for professional growth and development.
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a positive impact in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job