Experienced Part-Time Customer Service Representative – Remote Opportunity with arenaflex
Join arenaflex, a data-powered, performance-driven healthcare company dedicated to operational excellence, as we revolutionize the way healthcare is delivered. At arenaflex, we're passionate about making great healthcare affordable, improving the health of patients, and restoring the fulfillment of practicing medicine for providers. Our mission is to empower our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. We're driven by empathy and powered by AI and predictive analytics, leveraging remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers.
About the Role:
We're seeking an experienced Part-Time Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients and members, ensuring accurate and timely handling of client and member calls, and meeting set quality standards. If you're a skilled problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we want to hear from you!
Key Responsibilities:
* Assure the accurate and timely handling of client and member calls with total follow through
- Provide excellent customer service, answering client and provider questions, including claims payment, status, and coverage information
- Interpret client health plan protocol and review claims status to provide accurate information to members
- Maintain accurate and complete call documentation, adhering to high standards of professionalism
- Return incoming calls and perform other duties as assigned
- Collaborate with the team to achieve exceptional customer satisfaction and quality standards
Qualifications:
* Minimum of 2 years of experience in a high-volume healthcare call center
- Knowledge of healthcare claims review and health care/health insurance background required
- Experience with BCBS HMOI or other insurance plans a plus
- Proficiency in multiple systems, including Teams, Excel, and Jira (a plus)
- Excellent verbal and written communication skills
- Availability to work part-time hours (20-24 hours/week) between 8 AM and 6 PM Central Time
Preferred Qualifications:
* HMO Managed care Medicare Advantage experience
- Experience with multiple customer service channels, including chat, text, and virtual assistant
What We Offer:
* Competitive hourly rate ($19.00 to $20.00 per hour, paid bi-weekly)
- Opportunity to work with a dynamic and innovative healthcare company
- Flexible part-time schedule with the potential for career growth and advancement
- Comprehensive training and onboarding program
- Access to cutting-edge technology and tools
- Collaborative and supportive work environment
Our Commitment to Equal Opportunity Employment:
Diversity, inclusion, and belonging are at the core of arenaflex's values. We're an equal opportunity employer, committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Remote Work Technical Requirements:
arenaflex is a fully remote company, providing new employees with the necessary equipment to function in their role at no charge. Employees are responsible for providing their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload.
How to Apply:
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative company to join, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
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Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job