Experienced Customer Service Consultant – Aetna Answer Team at arenaflex

As a leading health care company, arenaflex is dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. We are seeking an experienced Customer Service Consultant to join our Aetna Answer Team, where you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.

About arenaflex

arenaflex is a dynamic and innovative company that is committed to human-centric health care. We believe that every individual deserves access to high-quality health care, and we are dedicated to making that a reality. Our team is passionate about delivering exceptional service and creating a positive experience for our clients. If you share our values and are passionate about providing high-quality service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Consultant on our Aetna Answer Team, you will be responsible for:

• Responding to client service requests and issues in a call center environment
• Delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on initial client communication
• Providing support for enrollment and billing inquiries, commissions, technical support, and group administration
• Demonstrating exceptional customer service skills in all interactions with clients
• Utilizing problem-solving skills to address and resolve client concerns effectively
• Developing technical acumen to resolve more complex issues that may arise

Requirements

To be successful in this role, you will need:

• A High School Diploma or GED equivalent
• Prior call center experience is required
• Experience in process improvement and root-cause analysis methodologies is preferred
• The capability to develop technical acumen is necessary
• A strong client-facing orientation is essential
• Demonstrated exceptional customer service skills are required
• Demonstrated problem-solving skills are necessary

Nice-to-haves

While not required, the following skills and qualifications are highly desirable:

• Experience working in a fast-paced call center environment
• Knowledge of health care industry and terminology
• Familiarity with CRM software and other customer service tools
• Strong communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Ongoing coaching and feedback
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs
• A culture of continuous learning and improvement

Work Environment and Company Culture

Our call center environment is fast-paced and dynamic, with a focus on delivering exceptional customer service. We are a team-oriented organization that values collaboration, communication, and mutual respect. Our culture is built on a foundation of trust, empathy, and a commitment to excellence.

Compensation and Perks

We offer a competitive salary and a range of benefits and perks, including:

• A comprehensive benefits package
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• Access to industry-leading training and development programs
• A culture of continuous learning and improvement

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job