Experienced Patient Care Customer Service Representative – After Hours Call Center REMOTE – Murray, KY

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at arenaflex, a national leader in providing high-quality medical products and services to patients across the country. As an Experienced Patient Care Customer Service Representative, you will play a vital role in our Sleep Central (After Hours Call Center) operations in Murray, KY. You will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.

Overview and Responsibilities

As an Experienced Patient Care Customer Service Representative, you will be responsible for:

• Contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner
• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

To be considered for this role, you must:

• Have a high school diploma or GED equivalent
• Have experience in the medical field and administrative record management
• Possess strong customer service background
• Be able to effectively communicate in English, both orally and written
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Have medical terminology knowledge
• Be able to multi-task and maintain attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Possess self-motivation, organization, time-management, and deductive problem-solving skills
• Be able to work independently and as part of a team

Skills and Competencies

* Effective communication in English, both orally and written

• Medical terminology knowledge
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations
• Self-motivation, organization, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Company Culture

As an Experienced Patient Care Customer Service Representative, you will work in a fast-paced environment where no two calls are ever the same. You will be part of a team that is dedicated to delivering exceptional customer service and ensuring that our patients receive the highest quality medical products and services. Our company culture values compassion, empathy, and understanding, and we strive to create a work environment that is supportive and inclusive.

Compensation, Perks, and Benefits

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• 100% remote work from home day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• After hours call center shifts
• Part-time and full-time opportunities available
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training programs and opportunities for advancement, including:

• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities

How to Apply

If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We appreciate your interest in arenaflex and look forward to reviewing your application.

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job