Experienced Customer Service Representative – Insurance Overpayment Resolution Specialist
At arenaflex, we're not just a company – we're a family. With over 20 years of experience in providing exceptional customer service, we're committed to treating our employees like family, not just numbers. Our supportive and family-oriented environment is the perfect place for individuals who are eager to work in a fast-paced, dynamic setting. If you're passionate about delivering top-notch customer service, resolving complex issues, and working towards achieving daily, weekly, and monthly recovery goals, we want to hear from you!
About arenaflex
arenaflex is a leading provider of insurance services, dedicated to helping our clients navigate the complexities of the insurance industry. With a strong presence in Amarillo, Texas, we're proud to be a part of the local community. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a trusted partner in the industry. At arenaflex, we believe that our employees are the key to our success, and we're dedicated to providing a supportive, inclusive, and challenging work environment that fosters growth and development.
Job Summary
As an Experienced Customer Service Representative – Insurance Overpayment Resolution Specialist at arenaflex, you'll play a critical role in resolving potential overpaid claims on behalf of our insurance clients. This fast-paced, dynamic role requires exceptional communication, problem-solving, and interpersonal skills, as well as the ability to work independently and as part of a team. If you're a motivated, results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
As an Experienced Customer Service Representative – Insurance Overpayment Resolution Specialist, your key responsibilities will include:
- Politely and effectively communicating with medical, dental, and long-term care providers regarding identified insurance overpayments
- Persistent problem-solving and escalating issues as necessary
- Proactively making contact and responding both verbally and in writing with providers
- Maintaining and accurately updating records in our operating system, including points of contact, adding or creating notes, recovery stages, etc.
- Performing administrative duties, including creating notes, researching overpayments, sending emails/faxes, etc.
- Demonstrating a basic level of policies and procedures
- Positively responding to coaching, mentoring, and feedback
- Achieving daily, weekly, and monthly recovery goals and metrics
Requirements
To be successful in this role, you'll need to possess:
- A High School Diploma or equivalent
- Excellent computer skills
- Excellent interpersonal skills, oral and written communication skills
- The ability to work independently
- A detail-oriented, accurate, and precise approach to completing tasks
- Intermediate Windows and MS Office skills (mandatory)
Nice-to-Haves
While not required, the following skills and experiences would be beneficial:
- Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing
- Call center experience
- Customer service experience
- Mainframe, 'green screen' experience or similar systems
- Expert knowledge of Microsoft Excel, Word, and Outlook
Benefits
As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- LTD (Long-Term Disability) insurance
- Generous 401k contributions
- Starting Paid Time Off (PTO) of 15 days in your first year
- Holiday pay with time off to spend with your non-arenaflex family
- Fun Committee Activities
- Work from Home opportunities
Why Join arenaflex?
At arenaflex, we're committed to providing a supportive, inclusive, and challenging work environment that fosters growth and development. Our employees are our greatest asset, and we're dedicated to helping them achieve their full potential. If you're passionate about delivering exceptional customer service, resolving complex issues, and working towards achieving daily, weekly, and monthly recovery goals, we want to hear from you!
How to Apply
If you're a motivated, results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job