Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience

At arenaflex, we are committed to providing exceptional patient care and customer experience in a fast-paced and dynamic retail pharmacy environment. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service, have a strong work ethic, and are eager to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to improving the health and well-being of our customers. We are committed to providing exceptional patient care, innovative products, and outstanding customer service. Our team of dedicated professionals is passionate about delivering a distinctive and delightful customer experience, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Delivering Exceptional Customer Service: Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
• Assisting Pharmacists: Assist the pharmacist, under direct supervision, in the practice of pharmacy. Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Registering Sales: Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
• Maintaining a Clean and Organized Store: Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Performing Duties as Assigned: Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine.
• Reporting Prescription Errors: Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handling Telephone Calls: Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processing Manual Claims: Process (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner.
• Assisting with Inventory Management: Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Ensuring Compliance: Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructing and Maintaining Displays: Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
• Providing Customer Service in the Photo Area: Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
• Assuming Web Pick-up Responsibilities: Assume web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers.
• Assisting with Exterior and Interior Maintenance: Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Essential Qualifications

* PTCB Certification: Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.

• High School Diploma or Equivalent: High school diploma or equivalent required.
• Customer Service Experience: Previous customer service experience in a retail or healthcare environment.
• Communication Skills: Excellent communication and interpersonal skills.
• Attention to Detail: Strong attention to detail and ability to multitask.
• Teamwork: Ability to work effectively in a team environment.

Preferred Qualifications

* Pharmacy Experience: Previous experience in a retail pharmacy environment.

• Pharmacy Technician Certification: Pharmacy technician certification (e.g., CPhT).
• Computer Skills: Basic computer skills, including knowledge of pharmacy systems and software.
• Language Skills: Bilingual or multilingual skills.

Skills and Competencies

* Customer Service: Deliver exceptional customer service, including greeting customers, answering questions, and resolving issues.

• Communication: Communicate effectively with customers, pharmacists, and other team members.
• Attention to Detail: Maintain attention to detail and accuracy in processing prescriptions and handling customer transactions.
• Multitasking: Multitask effectively in a fast-paced environment, including handling multiple customer transactions and processing prescriptions.
• Teamwork: Work effectively in a team environment, including collaborating with pharmacists and other team members to deliver exceptional customer service.

Career Growth Opportunities and Learning Benefits

* Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge in pharmacy and customer service.

• Career Advancement: Opportunities for career advancement to leadership roles, including pharmacy technician and pharmacist positions.
• Continuing Education: Earn continuing education credits to maintain PTCB certification and stay up-to-date on the latest developments in pharmacy and healthcare.

Work Environment and Company Culture

* Dynamic and Fast-Paced Environment: Work in a dynamic and fast-paced retail pharmacy environment, with opportunities to learn and grow.

• Collaborative Team Environment: Work effectively in a collaborative team environment, including pharmacists, pharmacy technicians, and other team members.
• Committed to Excellence: arenaflex is committed to delivering exceptional patient care and customer service, and we are seeking like-minded individuals to join our team.

Compensation, Perks, and Benefits

* Competitive Salary: Competitive salary and benefits package, including medical, dental, and vision insurance.

• Paid Time Off: Paid time off, including vacation, sick leave, and holidays.
• Opportunities for Advancement: Opportunities for career advancement and professional growth.
• Comprehensive Training: Comprehensive training and development programs to enhance skills and knowledge in pharmacy and customer service.

Conclusion

If you are passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to work in a fast-paced and dynamic retail pharmacy environment, delivering exceptional patient care and customer service. Apply today to join our team and start your career in pharmacy and customer service! Apply for this job