Remote Customer Lending Representative - Sales at arenaflex

Unlock Your Potential in a Dynamic and Rewarding Role

Are you a sales and customer service professional looking for a new challenge? Do you thrive in fast-paced environments and enjoy building strong relationships with customers? Look no further than arenaflex, a leading digital commerce company committed to serving its customers throughout the home ownership journey. We are seeking a highly motivated and results-driven Remote Customer Lending Representative to join our sales team.

About arenaflex

arenaflex is a digital commerce company that has revolutionized the mortgage industry with a digital-first approach. Since its launch in 2010, arenaflex has enabled customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, arenaflex is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Responsibilities

As a Remote Customer Lending Representative at arenaflex, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. Your primary responsibilities will include:

• Handling 200-300 calls per day on an outbound dialer, providing excellent customer service to prospective customers and building rapport quickly
• Verifying information submitted by the consumer through an online inquiry
• Identifying customer's goals and objectives
• Sending quality lead transfers to our Loan Officers who are licensed and able to continue the conversation
• Meeting or exceeding sales targets and performance metrics
• Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience

Requirements

To be successful in this role, you will need:

• 2+ years of Customer Service and/or Sales experience, with a proven track record of meeting or exceeding sales targets
• 2+ years of outbound Call Center Experience, with a strong understanding of sales and customer service principles
• Ability to handle high volume phone calls and various rebuttals, with a focus on providing excellent customer service
• Exceptional verbal, written, and interpersonal communication skills, with the ability to communicate effectively with customers and colleagues
• Proficient Computer and Data Entry Skills, with experience using CRM software and other sales tools
• High School Degree or equivalent, with a Bachelor's degree preferred

Why Join arenaflex?

* Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive

• Work with other passionate, purposeful, and customer-centric people who share your values and commitment to excellence
• Extensive internal growth and professional development opportunities, including tuition reimbursement and training programs
• Comprehensive benefits package, including Medical/Dental/Vision, Wellness program, and Generous paid time off for both exempt and non-exempt positions
• Base pay is one part of our total compensation package for Customer Lending Representatives, with a base hourly rate of $17/hour and a monthly bonus incentive

What We Offer

* A dynamic and supportive work environment that encourages collaboration, innovation, and growth

• Opportunities to develop new skills and take on new challenges, with a focus on career advancement and professional development
• A comprehensive benefits package that includes Medical/Dental/Vision, Wellness program, and Generous paid time off for both exempt and non-exempt positions
• A competitive salary and bonus structure, with opportunities for advancement and professional growth
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace culture that values and respects all employees

How to Apply

If you are a motivated and results-driven sales and customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Apply for this job