Experienced Customer Service Trainee - Federal Employee Program (FEP) Team at arenaflex
Job Summary:
Are you passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development? Do you have experience in customer-facing roles and excellent communication skills? If so, we encourage you to apply for the Experienced Customer Service Trainee position on our Federal Employee Program (FEP) team at arenaflex. As a Customer Service Trainee, you will engage with members and providers to handle customer service inquiries via the telephone, working independently and collaboratively in a dynamic environment. With a comprehensive 22-week training program, you will develop the skills and knowledge necessary to excel in this role and advance your career.
About arenaflex:
arenaflex is a leading health benefit plan company in Tennessee, dedicated to helping Tennesseans find their own unique paths to good health. With over 65 years of experience, we are proud to be your neighbors and friends, committed to physical, financial, and community good health for today and a brighter tomorrow. As a remote-first organization, we offer flexible work arrangements, allowing our employees to work from the comfort of their own homes. Join our team and be part of a caring tradition that values growth, development, and community.
Job Responsibilities:
As a Customer Service Trainee on our FEP team, you will be responsible for:
- Receiving, investigating, and resolving all customer inquiries timely and accurately
- Handling customer service inquiries and problems via the telephone
- Ensuring all customer communication is clearly documented
- Interacting through various channels such as Chat, Phone, Email, and TEAMS
- Educating callers to ensure resolution is achieved on first contact
- Participating and attending mandatory training and meetings
- Working overtime as required
- Rotating shifts, starting as early as 8:00 am Eastern and working as late as 6:00 pm Eastern, Monday to Friday
Key Qualifications:
To be successful in this role, you will need:
- High School Diploma or equivalent
- 1 year of experience in a customer service support role
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
- Independent, sound decision-making, and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Training and Development:
As a Customer Service Trainee, you will participate in a comprehensive 22-week training program, which will cover:
- Customer service principles and best practices
- Communication skills and conflict resolution
- Product knowledge and training on arenaflex's services and policies
- Technical skills and software training
- Time management and productivity techniques
- Teamwork and collaboration strategies
Career Growth Opportunities:
As a Customer Service Trainee, you will have the opportunity to develop your skills and knowledge, advancing your career in a dynamic and supportive environment. With arenaflex, you will have access to:
- Ongoing training and development programs
- Mentorship and coaching from experienced colleagues
- Opportunities for career advancement and professional growth
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
Work Environment and Company Culture:
As a remote-first organization, arenaflex offers flexible work arrangements, allowing our employees to work from the comfort of their own homes. Our company culture values:
- Collaboration and teamwork
- Open communication and transparency
- Continuous learning and development
- Work-life balance and flexibility
- Community involvement and social responsibility
Compensation and Benefits:
arenaflex offers a competitive compensation package, including:
- Salary and benefits package
- 401(k) matching and retirement savings plan
- Paid time off and holidays
- Comprehensive health, dental, and vision insurance
- Access to employee assistance programs and wellness initiatives
How to Apply:
If you are passionate about delivering top-tier customer service and are eager to develop your skills and knowledge, we encourage you to apply for the Experienced Customer Service Trainee position on our FEP team at arenaflex. Please submit your application, including your resume and cover letter, through our online application portal. Apply Job! Apply for this job