Experienced Medical Customer Service Representative (Remote) – Medical Billing and Claims Investigation

At arenaflex, we're dedicated to delivering exceptional customer service and support to our clients and patients. As a Medical Customer Service Representative, you'll play a vital role in helping patients understand their financial responsibilities and resolving outstanding balances. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to join our team and embark on an exciting career journey.

About arenaflex

arenaflex is a leading provider of medical billing and claims investigation services. Our team of experts is committed to delivering high-quality solutions that meet the evolving needs of our clients and patients. With a strong focus on customer service, we strive to create a positive and supportive work environment that fosters growth and development.

Job Summary

As a Medical Customer Service Representative, you'll be responsible for assisting patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. You'll work in a fast-paced call center environment, adhering to standardized productivity goals and following established procedures to resolve patient account balances.

Key Responsibilities

* Helping patients understand financial responsibility in a helpful and non-threatening manner

• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:

+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems

• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Minimum Requirements

* High School Diploma or equivalent

• Must be willing to submit for a background check
• Characterize high integrity
• Excellent interpersonal, verbal, and written communication skills

Preferred Qualifications

* Able to work successfully in a fast-paced environment

• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
• Experience with medical billing/claims processing
• Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
• Time management and sound decision-making skills
• Have a positive attitude and demonstrate teamwork
• Strong organizational and problem-solving skills
• Provide excellent customer service in a variety of situations, including those that escalate
• Able to use strong attention to detail and data management skills

What We Offer

* Full comprehensive Paid Training Program (3+ weeks)

• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer-paid life insurance and long-term disability
• Internal company growth
• Steady work schedule

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer service and support to our clients and patients. We believe in the importance of teamwork, open communication, and continuous learning.

Career Growth Opportunities and Learning Benefits

arenaflex offers a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. Our comprehensive training program will equip you with the knowledge and skills you need to succeed in your role. We also offer ongoing training and development opportunities to help you stay up-to-date with the latest industry trends and best practices.

Compensation and Benefits

* $15-$17 per hour based on experience

• Comprehensive benefits package, including medical, dental, and vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer-paid life insurance and long-term disability

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.

Job Type

Full-time

Education

High School or better

Pay

$15.00 - $17.00 per hour Apply for this job