Experienced Insurance Customer Service Representative – Property & Casualty Insurance Support for Military Members at arenaflex

At arenaflex, we're dedicated to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. As a leading provider of insurance solutions for the military community, we're seeking a talented and customer-focused Insurance Customer Service Representative to join our team in San Antonio.

About arenaflex

arenaflex is a mission-driven organization that's committed to serving the unique needs of military members and their families. Our core values of honesty, integrity, loyalty, and service define how we treat each other and our members. We're proud to be a trusted partner in the military community, and we're looking for like-minded individuals to join our team.

The Opportunity

As an Insurance Customer Service Representative at arenaflex, you'll play a critical role in supporting our members with their insurance needs. You'll work within defined guidelines to provide exceptional customer service, sales, and retention activities for multiple arenaflex Property & Casualty personal line products. You'll assist members with new and existing policies to deepen their relationship with our company and help ensure their financial security.

Key Responsibilities

* Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members

• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services
• Identify, evaluate, and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services
• Provide detailed issue diagnosis while minimizing member transfers, escalations, and call backs
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
• Maintain required Property & Casualty license and state registrations
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What You'll Need

* High School Diploma or GED equivalent

• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
• Ability to prioritize and multi-task, while navigating through multiple business applications
• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements
• Acquire Property & Casualty licenses and state registrations within 90 days of hire (depending on location of hire)

What Sets You Apart

* 1 year of customer contact experience in a needs-based sales environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, email, and/or face-to-face
• US military experience through military service or a military spouse/domestic partner

Compensation and Benefits

* The hiring range for this position is: $45,010 - $46,010

• Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
• The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.
• Benefits: arenaflex employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Why Join arenaflex?

* Comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance to help you support our membership independently.

• Opportunities to work remotely after six months.
• Flexible work environment with various schedules ranging from 8am CST to 10pm CST with two days off.
• Shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday.
• Military veterans and spouses are highly encouraged to apply.
• Relocation assistance is not available for this position.

How to Apply

Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now!

Apply Job! Apply for this job