Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at arenaflex

At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Full Stack Customer Service Representatives. As a key member of our customer service team, you'll have the opportunity to make a real impact on our customers' lives, providing exceptional service and support from the comfort of your own home.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to delivering innovative solutions that transform the way we live and work. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner for millions of customers around the world. As a Full Stack Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.

Your Opportunity to Make an Impact

As a Full Stack Customer Service Representative, you'll be the voice of arenaflex, providing personalized support and guidance to our customers through a variety of channels, including phone, email, and chat. You'll have the opportunity to:

• Handle customer service calls ranging from billing and payments to plan changes and upgrades
• Use creative problem-solving skills to address complex customer questions and concerns
• Navigate between multiple tools and systems to update customer accounts and maintain records
• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
• Meet monthly sales goals and deliver an outstanding customer experience

Your Day-to-Day Will Look Like This

* Instill confidence and loyalty in the customers you interact with through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers

• Resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Step in to perform basic troubleshooting on both products and services
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service

What You Can Look Forward to

* Competitive hourly rate: $15.54 - $17.36 + additional compensation up to $3,000 if all sales goals and performance expectations are met

• Opportunities for career growth and advancement within arenaflex
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year) + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone

What We're Looking for

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required

Work From Home Requirements

* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities are Limitless with arenaflex

You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

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Expected Salary:

$15.54 - $17.36 per hour + additional compensation up to $3,000 if all sales goals and performance expectations are met

Location:

Tennessee

Join the arenaflex Team Today!

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